Karthik Mallesha
Bangalore
Overview
8
8
years of professional experience
Work History
Inbound Sales Representative Associate
Accenture Solutions Private Limited
02.2025 - Current
- Handling Customers various queries w.r.t Telecommunication Services
- Deescalating and Customer Retention
- Handling Basic Technical Issues
Senior Technician, Technical Support
Dell International Services India Pvt. Ltd
02.2021 - 05.2024
- Troubleshot Dell PCs of Direct Customers for Hardware and Software Issues for all Dell Desktop and Laptops
- Assisted Dell On-Site Engineers with Hardware and Software related issues when required
- Served as the Dispatch Approver for hardware dispatches across the entire (LOB).
Concentrix India Services PVT Ltd
08.2019 - 01.2021
- Frontline Technical Support Agent with client as Intuit QuickBooks from August 2019 to December 2019
- L2 Technical Support with client as Intuit QuickBooks from Jan 2020 to March 2020
- Frontline Technical Support Agent for Microsoft Office 365 Apps from March 2020 to January 2021
Cameo Global Communications Pvt. Ltd
03.2017 - 04.2018
- L1 support for Cisco internal and external employees
- Troubleshooting internal Cisco apps
- Initial diagnosis of internal network, telecommunications, server, user access issues and escalating it to the concerned team (if required)
- Initial diagnosis of laptop hardware issues and providing the necessary support
Education
10+2 -
Pre-University College
01.2007
Skills
- Diagnosing Hardware Faults
- Hardware Selection
- Windows OS
- Drivers
- Computer Performance Optimization
- Computer Troubleshooting
- Networking Troubleshooting
- Communication Skills
- Customer Handling Skills
- Telecommunications support
- Technical troubleshooting
- Customer service
Timeline
Inbound Sales Representative Associate
Accenture Solutions Private Limited
02.2025 - Current
Senior Technician, Technical Support
Dell International Services India Pvt. Ltd
02.2021 - 05.2024
Concentrix India Services PVT Ltd
08.2019 - 01.2021
Cameo Global Communications Pvt. Ltd
03.2017 - 04.2018
10+2 -
Pre-University College
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