Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ankita Shekhawat

Technical support
Jaipur

Summary

A versatile and results-driven professional with extensive experience in enterprise mobility management, technical advising, and marketing. As an Intune Consultant, Collaborated with administrators to configure policies, manage accounts, and ensure system integration, enhancing organisational security and efficiency.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Technical Advisor II

Concentrix
Pune
7 2023 - Current
  • Worked with Intune administrators to design, implement, and optimize device compliance and configuration policies, developing and enforcing conditional access policies to ensure security and compliance
  • Assisted in setting up and managing user and device accounts within Intune, ensuring proper role-based access control (RBAC) configurations, facilitating smooth onboarding and onboarding processes
  • Provided ongoing support and troubleshooting for Intune administrators, addressing technical issues and optimising configurations.

Senior Associate

WNS Global Services
Gurugram
08.2022 - 06.2023
  • Ensured system security for desktop, mobile, and cloud environments.
  • Conducted statistical tests for decision support Achieved 97% closure rate for trouble tickets on he first call without escalation.
  • Implemented and managed endpoints at scale using Microsoft Intune, Windows Autopilot, and Azure AD.
  • Collaborated with SCCM administrators to plan and implement modern workplace strategy.

Technical Support Executive

Teleperformance
Jaipur
09.2019 - 07.2022
  • Provided immediate IT assistance and troubleshooting measures
  • Managed and resolved tickets related to Intune and Azure services using Salesforce CRM
  • Recommended multiple times for quickly resolving complex issues, including system crashes, network slowdowns, connectivity problems, security breaches, and virus infections.

Education

BBA - Business Administration And Management

St. Wilfred College
Jaipur, India
06.2021 - 04.2024

Skills

Windows Autopilot in Intune

Manage various applications

Manage identity and compliance

Intune and Azure AD administrator

Microsoft Azure Administration

Microsoft Intune Management

Technical Troubleshooting

Languages

English
Bilingual or Proficient (C2)

Timeline

Senior Associate

WNS Global Services
08.2022 - 06.2023

BBA - Business Administration And Management

St. Wilfred College
06.2021 - 04.2024

Technical Support Executive

Teleperformance
09.2019 - 07.2022

Technical Advisor II

Concentrix
7 2023 - Current

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Ankita ShekhawatTechnical support