Summary
Overview
Work History
Education
Skills
Certification
Interests
Projects
Timeline
Satyam Das

Satyam Das

Data Analyst
BANGALORE

Summary

Results-driven and analytically minded professional with 2+ year of experience as a Technical Advisor, transitioning into analyst roles across data, business, and operations. Skilled in identifying trends, extracting insights from customer and performance data, and driving improvements through data-informed decision-making. Proficient in Excel, SQL, Python, and Power BI, with a track record of problem-solving in high-pressure environments. Committed to continuous learning and delivering measurable business impact through strategic, analytical thinking.

Overview

2
2
years of professional experience
19
19
years of post-secondary education
2
2
Certificates
3
3
Languages

Work History

Technical Advisor II

JoulestoWatts
05.2025 - Current
  • Collaborated with cross-functional teams to ensure smooth adoption of new support tools and systems, improving workflow efficiency and technical compatibility
  • Conducted regular assessments of system and support performance, identifying recurring issues and recommending actionable solutions
  • Supported project execution by providing technical insights and coordinating issue resolution across teams
  • Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams

Technical Advisor

Concentrix
03.2023 - 05.2025
  • Deliver technical support and expert guidance for Lenovo products, addressing hardware and software issues for a global customer base.
  • Provide personalized assistance to customers, ensuring high satisfaction levels and resolving issues efficiently.
  • Identify and leverage upselling and cross-selling opportunities, contributing to revenue growth and improved product usage.
  • Utilize CRM and ticketing systems to manage and document customer interactions accurately.
  • Maintain high service quality standards while handling a large volume of support inquiries daily.
  • Collaborate with internal teams to escalate complex issues and ensure timely resolution.

Education

B-Tech - Computer Science Engineering

Gandhi Institute For Education & Technology, Odisha
03.2016 - 04.2020

Graduated with Computer Science Engineering degree.

Higher Secondary - Science

The Assembly of God Church School
04.2001 - 04.2016

Graduated with Intermediate degree in Science.

Skills

Python

Certification

Data Science & Artificial Intelligence , UpGrad

Interests

Following Tech & Analytics Blogs/Podcasts

Learning New Analytical Tools (eg, Power BI, Tableau, SQL)

Building Side Projects with Python/Excel/SQL

Projects

  • IMDB Dataset Analysis (GitHub - sdas23-git/IMDB_dataset-)

-Analyzing the IMDB dataset , finding insights using pandas , numpy and  mySQL.

  • Google playstore Case Study(GitHub - sdas23-git/DataAnalysis Visualization)

-Using the google playstore dataset finding insights by performing data  handling,data cleaning ,visualizing the data using different plots  to  find insights using libraries matplotlib, seaborn .

Timeline

Technical Advisor II - JoulestoWatts
05.2025 - Current

Data Science & Artificial Intelligence , UpGrad

04-2024

Introduction to Generative Ai,Google

02-2024
Technical Advisor - Concentrix
03.2023 - 05.2025
Gandhi Institute For Education & Technology - B-Tech, Computer Science Engineering
03.2016 - 04.2020
The Assembly of God Church School - Higher Secondary, Science
04.2001 - 04.2016

Similar Profiles

CREATE PROFILE
Satyam DasData Analyst