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Satyam Das
Data Analyst
BANGALORE
Summary
Results-driven and analytically minded professional with 2+ year of experience as a Technical Advisor, transitioning into analyst roles across data, business, and operations. Skilled in identifying trends, extracting insights from customer and performance data, and driving improvements through data-informed decision-making. Proficient in Excel, SQL, Python, and Power BI, with a track record of problem-solving in high-pressure environments. Committed to continuous learning and delivering measurable business impact through strategic, analytical thinking.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Technical Advisor II
JoulestoWatts
05.2025 - Current
- Collaborated with cross-functional teams to ensure smooth adoption of new support tools and systems, improving workflow efficiency and technical compatibility
- Conducted regular assessments of system and support performance, identifying recurring issues and recommending actionable solutions
- Supported project execution by providing technical insights and coordinating issue resolution across teams
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams
Technical Advisor
Concentrix
03.2023 - 05.2025
- Deliver technical support and expert guidance for Lenovo products, addressing hardware and software issues for a global customer base.
- Provide personalized assistance to customers, ensuring high satisfaction levels and resolving issues efficiently.
- Identify and leverage upselling and cross-selling opportunities, contributing to revenue growth and improved product usage.
- Utilize CRM and ticketing systems to manage and document customer interactions accurately.
- Maintain high service quality standards while handling a large volume of support inquiries daily.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Education
B-Tech - Computer Science Engineering
03.2016 - 04.2020
Graduated with Computer Science Engineering degree.
Higher Secondary - Science
04.2001 - 04.2016
Graduated with Intermediate degree in Science.
Skills
Python
Tableau
Power BI
SQL and databases
Database management
Gap analysis
Google analytics
Microsoft Excel
Microsoft Office Suite
Customer Relationship Management (CRM)
Windows OS / Hardware Diagnostics
Ticketing Systems (eg Microsoft Dynamics)
Teamwork
Customer Service
Technical Troubleshooting
Product Support
Upselling & Cross-Selling
Time Management & Multitasking
Needs assessments
Effective Communication & Interpersonal Skills
Cross-departmental Communicator
Certification
Data Science & Artificial Intelligence , UpGrad
Interests
Learning New Analytical Tools (eg, Power BI, Tableau, SQL)
Building Side Projects with Python/Excel/SQL
Projects
- IMDB Dataset Analysis (GitHub - sdas23-git/IMDB_dataset-)
-Analyzing the IMDB dataset , finding insights using pandas , numpy and mySQL.
- Google playstore Case Study(GitHub - sdas23-git/DataAnalysis Visualization)
-Using the google playstore dataset finding insights by performing data handling,data cleaning ,visualizing the data using different plots to find insights using libraries matplotlib, seaborn .
Timeline
Technical Advisor II - JoulestoWatts
05.2025 - Current
Data Science & Artificial Intelligence , UpGrad
04-2024
Introduction to Generative Ai,Google
02-2024
Technical Advisor - Concentrix
03.2023 - 05.2025
Gandhi Institute For Education & Technology - B-Tech, Computer Science Engineering
03.2016 - 04.2020
The Assembly of God Church School - Higher Secondary, Science
04.2001 - 04.2016