Chethan Kumar M

Dynamic Technical Advisor with a proven track record at Concentrix, excelling in Office applications administration and issue resolution. Adept at managing complex chemical data and ensuring safety compliance. Strong relationship management skills enhance customer satisfaction, driving effective solutions in high-pressure environments. Committed to delivering exceptional results through technical expertise and proactive communication.

• Q Spiders, Software developer, Mysuru, Karnataka, 06/01/19, 12/31/19
• PMKK, Field Technician, Mysuru, Karnataka, 08/01/18, 10/31/18
• Visveswaraya Technological University, BE in ECE, Chamarajanagar, Karnataka, 2018
• Department Of Pre-University Education, PUE, Mysuru, Karnataka, 2013
• Karnataka Secondary Education Examination Board, Class X, Mysuru, Karnataka, 2012

• Worked in 4 Different Microsoft Support, which are Office perpetual, Microsoft 365, Windows, and Outlook issues. Majorly supporting the DAI up and run.
• I worked as a part of Microsoft with exceptional technical skills by supplying scripts based on a consumer query for activation.

• Microsoft Support, Assign the Office Apps admin role to users., Rave, Quick assist, Use to manage the Activation Issue and download issue., Checked whether multiple Office is installed and uninstall the wrong one, even if the product is valid and accounts details are correct; if we still get the error, then we go for the Force Activation C-scripts., We used to deal with the Manual Rip, services, and clean boot if necessary.
• Hacked Accounts, Approximately 40% of hacked Microsoft accounts were compromised using password spraying. The second-most common way that Microsoft accounts get hacked is a method called password replays., Rave, ASD, Quick assist, We need to confirm If the Customer has any unusual sign-in activity email as a first step., If they have any such email, we will help them enable two-step verification and change their security information., If they do not have any unusual sign-in activity email and the Customer states his email has been spammed, we will supply the account reinstatement form.
• Windows OS, As Windows Administrators, we are responsible for installing, managing, and upgrading Windows-based systems and servers within a company., Rave, Quick assist, I was installing and configuring various commercial products on Windows operating systems., Supervise system software processors and prepare to upgrade strategies for storage., Administer and execute various management activities and manage all backup activities.
• Outlook Troubleshooting, Our main task was to set up the server with the domain in the Customers PC or MAC., Rave, ASD, Quick assist, QC, If the Customer has an issue with sending/receiving emails, we perform troubleshooting steps to rest the server and help them obtain their emails., We would guide the Customer to recover their account by helping them with the account recovery process.
• Semi-Technical, Thought Focus Technological private limited, Dealing with the chemical data for the US clients and managing the safety measurement., Azure Excel, Quick base, Worked on US projects by analyzing the safety data sheet for the chemical industries and verifying them.
• Customer Service, Hinduja Global Solution, As customer relationship Managers, we were well trained and ensured that the customer complaints were resolved., AWS, Salesforce, Supplying the best support for the Amazon Domestic Customer where we are overseeing the refund issue and giving information on the common queries.
• Internship, DELL Technologies, Learning about the sales force and understanding the shipping query throughout the world., Salesforce, Training was all about managing the shipping details, supplying the commercials, and proving the troubleshooting for the Customer who ran out of problems.

• Training and educating end-users on Office365 capabilities and collaboration tools.
• Supplying end-user support for all PC based hardware, applications, and services.
• New user setup and orientation, including installing and configuring workstations, and software, troubleshooting if issues persist, activating download and install, etc.
• Supply tier one and tier two support and troubleshooting.
• Troubleshoot OS, Services, and Office Related Query.