Ankita Tiwari

Working as a Regional Change Manager in HSBC account.

Actively preparing weekly and monthly customer reports.

Organizing and managing CAB from scratch.

Actively reviewing change requests quality and governing process.

Prepared and published process SOP's .

Actively looking to identify process enhancement and streamline approach.

• Built support for change throughout business unit through direct outreach strategies
• Experience in major Incident, change, problem CSI
• Conducting regular CAB meetings with stakeholders
• Service enhancement and improvement
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes
• Evaluated current processes to develop improvement plans
• Good Experience in SNOW tool and reporting
• Identified and immediately resolved issues with Meeting SLA's

• Resolved issues and escalated problems with knowledgeable support and quality service
• Managed key information technology and compliance programs for proactive risk management
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
• Supported system users, educating employees on troubleshooting and problem-solving protocols
• Conducted end-user reviews for modified and new systems
• Integrated database and backup servers into enterprise systems
• Automated data collection activities to increase productivity