Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
Generic

Ankita Tiwari

Pune

Summary

Dynamic professional with a proven track record in enhancing organizational productivity through effective skill application and experience. Committed to leveraging expertise to drive improvements and achieve company goals. Seeking opportunities to contribute to a forward-thinking organization that values innovation and efficiency.

Overview

9
9
years of professional experience

Work History

Implementation Specialist -Technical Support

Tech Mahindra Ltd
Pune
06.2024 - Current
  • Managed client inquiries and support tickets for Verizon products across North America and Canada.
    Oversaw complete account lifecycle with sales team, ensuring smooth shipment, installation, and troubleshooting.
    Facilitated weekly client meetings to resolve issues and improve customer satisfaction.
    Achieved promotion to Principal Account Manager within three months based on exceptional performance.
    Developed comprehensive reports analyzing client needs and operational effectiveness.
    Identified opportunities for new projects that significantly enhanced business growth and client satisfaction.
  • Facilitated training sessions for end-users on new software features.

Senior Billing Analyst (Expense Reporting)

Wipro Technologies
11.2022 - Current
  • Company Overview: (Johnson & Johnson)
  • Verify and approve electronically received expense reports in accordance with agreed service standards and ensure compliance to T&E policy. Review attached images and itineraries for clarity and entry verification. Collect any missing or unclear items and attach to reports Daily monitoring and correction of expense report errors and provide root cause analyses.
  • Assist US clients to submit expense reports in CRM tool SAP (Concur) & SFDC & their Workday.
  • Checking invoices ensuring bill is accurate. (Accounts receivable)
  • Audit and Review expense reports of clients & handle daily employee's queries for monthly employee account reconciliation.
  • (Johnson & Johnson)

Billing Analyst

Cogent E services Pvt Ltd
08.2020 - 09.2022
  • Responded to and handled customer complaints and inquiries in a timely manner.
  • Adherence with the SLA to reach the resolution for the upcoming milestone.
  • Trained new interns to improve their product knowledge & Customer Relationship Management.
  • Collaborated with Managers regarding trainee performance develop process for training as needed even solved some escalations cases.
  • Handled internal & external audits.
  • Maintained Financial records & creating reports.

Analyst

Wipro India Private Limited
11.2019 - 09.2019
  • Analyzing the various types of Cases under different pools and processing them accordingly.
  • Convincing the Customer to register their Business in White Pages by providing the listing in Australian White Pages Book as well as on Online Portal.
  • Worked on different Platform like APF & Salesforce.
  • Member of Fun committee conducting cultural activities.

Process Executive

Concentrix
07.2016 - 05.2017
  • Provided better service to the customer by interacting with them and providing solutions.
  • Researched more complex issues regarding Delivery, Tracking & Order related Query.
  • Experience to do work in Pressure.
  • Awarded twice for work excellence.
  • Received client appreciation.

Education

Bachelor of Commerce -

Manghanmal Udharam College of Commerce College
Pimpri, Pune
01.2016

Skills

  • Poject management
    Client-facing
    Customer support
    Implementation and configuration
    Salesforce
    Supply chain management
    Concur
    Travel and expense

Accomplishments

  • Awarded twice for work excellence.
  • Received client appreciation.

Languages

  • English
  • Hindi

Personal Information

  • Location Preference: Pune
  • Industry Preference: Preferably MNC
  • Date of Birth: 06/04/96

Timeline

Implementation Specialist -Technical Support

Tech Mahindra Ltd
06.2024 - Current

Senior Billing Analyst (Expense Reporting)

Wipro Technologies
11.2022 - Current

Billing Analyst

Cogent E services Pvt Ltd
08.2020 - 09.2022

Analyst

Wipro India Private Limited
11.2019 - 09.2019

Process Executive

Concentrix
07.2016 - 05.2017

Bachelor of Commerce -

Manghanmal Udharam College of Commerce College

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Ankita Tiwari