ANKITA TIWARI

• Lead, coach, and mentor a team of admission counselors.

• Review performance, ensure productivity, and support counselors in achieving their targets.

• Manage the admissions funnel from lead generation to final conversion.

• Develop strategies to meet and exceed enrollment goals.

• Identify and implement process improvements to enhance conversion efficiency.

• Coordinate with Marketing, Academics, and Career Services to align admissions strategies.

• Share insights to improve campaigns, positioning, and overall performance.

• Interact with prospective learners and parents via calls, emails, and 1:1 conversations.

• Provide detailed program guidance, clarify career outcomes, and explain financial options.

• Ensure a smooth and positive admissions experience for every candidate.

• Track team performance and maintain MIS reports for leadership.

• Analyze funnel data to improve productivity and conversion outcomes.

• Collaborated with marketing to create promotional campaigns and materials.
• Trained and mentored new sales staff on company products and services.
• Analyzed sales data to refine processes and drive operational efficiency.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

• To plan various marketing activities within the assigned region.
• Own the smooth functioning of the three verticals, business development, admin, and operation.
• Manage a team within a given centre, identify new market segment and tapping profitable business opportunity.
• Constant education and product knowledge, checking of sales and operation employees to keep them abreast of latest development in the sector and within the company.
• Develop positive working relationship among academic and branch team to ensure a high level of engagement.
• Close the deposit from the application by helping the accurate information and maintain the sales drive.
• Address, employees, issue, sales, conflict, and pricing issue timely.
• Manage sales pipeline forecast monthly sales and identify new business opportunities in order to achieve monthly target and ABP across all parameters.
• Organising and participating in relevant event to ensure a large pie of market share.
• Conducting webinar and seminar for the current region to update in any developments that had happened to the destinations.
• Ensuring speedy resolution of queries and grievances to maximise customer satisfaction level.
• Taking care of throughout responsibility of training and placement of students.
• Minimise dropout and channelising them to some other destination.

• Thorough understanding of product partners and course assigned.
• Do the market research and competition research of the products.
• Maximise student recruitment to achieve financial goals and enrolment targets established for the region and assigned partner.
• Constantly improve results and increase the impact on revenue and profitability.
• Built applications, pipeline enrolment for each intake for their respective products.
• On boarding recruitment, partner on platform.
• Driving awareness and reputation of the programs and partners, example producing webinar or speaking at organising attending events.
• Plan the trip of visiting Delhi Gate from partner institutions.
• Established and maintain successful positive and productive relationship with councilors and overseas education consultant.
• Liaising between external partner, internal department to ensure smooth journey of the students.
• Manor and guide agents to provide the quality and volume of international student enrolments.
• Engage and maintain communication with recruitment, partners and BDM regularly.
• Provide strategies on how to increase International student involvement through various channels.
• Built and develop a strong team with winners attitude.
• Train and mentor, others and design training programs for the team to proactively generate ideas to develop business opportunities.
• Close the deposit from the applicants by helping them accurate information and maintain the sales drive.
• Ensuring speedy resolution of queries and grievances to maximise customer satisfaction level.
• Decrease the turnaround time of the process.

• Provide strategies on how to increase international student enrolment through various channels.
• Built and develop a strong team with winners attitude.
• Train and others and design training program for the team.
• Proactively generate ideas to develop business opportunities.
• Converting leads into admissions.
• Managing the team of pre-counselling and visa.
• Conduct regular performance review of team to identify areas of improvement.
• Coordinate with other department, ensure smooth flow of operation.
• Monitor analysed pipeline to review performance and optimise accordingly to ensure objectives are met.
• Create lead engagements, plans and strategies.
• Responsible for handling walk-in students from B2C counselling, followed by registration and ensuring seamless experience for students, admissions and visa process.
• Ensuring consistent follow-ups, Turn around time and increased connectivity with multiple attempts.
• Update and create tailored client proposals and negotiate further to close the deals.
• Built cross discipline relation in the organisation, partnering closely with the growth marketing team providing feedback and insight.
• Representing company In various online session with agents and responsible for their online training and ensuring that are up-to-date with institutional requirement and to get the conversion done.

• Monitor and analyse pipeline to review performance and optimise accordingly to ensure objectives are met.
• Assisted in development of operational strategies to ensure efficient and productive operations.
• Conducted regular performance reviews for employees to identify area of improvement and train them accordingly.
• Coordinated with other department insurance, smooth flow of operation.
• Maintained up-to-date, knowledge of company products and services.
• Communicated regularly with student to gain insight into their needs and processes.
• Maintain up-to-date, knowledge of companies, products, and services.
• Served as a liaison between staff members and senior management, personnel.
• Manage student service enquiries in timely manner.
• Organised training session of new hires to finalise them with the workplace environment.
• Responsible of handling walk-in students and counselling, followed by registration and ensuring seamless experience for students for admission and visa process.
• Managing the team of pre-counselling and visa team.
• Also responsible for managing an agent network of 30+ active agents for B2B ensuring quality services delivered.
• Representing company in various online sessions with agents and responsible for their online training and ensuring their up-to-date with institutional requirements.

• Assisting student to improve their skills.
• Providing counselling and career advise to student in order to help them, choose their right course, Tackle different academic challenges.
• Building relationship of trust and respect with clients.
• Listening to client concerns, empathising with them, and helping them to see things more clearly or in a different way.
• Develop a deep understanding of the university admission process in application cycle.
• Ability to present, pursued and communicate effectively oral and written.
• Built Cross discipline relationship in the organisation, partnering closely with the growth team, student counsellor, key account managers, and marketing team and other support function while providing feedback and insight.

• Access company financial status.
• Identify and solving capital expansion process.
• Analyse market trends and identify risk and opportunity.
• Planning & executing cost optimisation part of the company.
• Provide internal audit of the company.
• Review day-to-day transaction to identify area of improvement.