ANKITA BHARDWAJ GILL
AGM
Ghaziabad
Summary
Assistant General Manager – Process, Training & Audit (PTA) leading process design, SOP governance, audits, and organization-wide training across healthcare operations. Translates workflow gaps into compliant controls, practical documentation, and training interventions that strengthen service consistency and regulatory readiness. Partners with technology teams on HMIS/EMR workflow improvements, reporting controls, and feedback systems.
Overview
3
3
Languages
8
8
Certifications
15
15
years of professional experience
Work History
Assistant General Manager
SHARP SIGHT EYE HOSPITALS
07.2019 - Current
- Direct integrated process training and audit function within organization, aligning process improvements with quality assurance and skill development.
- Collaborated with cross-functional teams to align improvements with organizational goals.
- Audit and modify SOPs, manuals, policies, checklists, and process documentation at pan sharp sight level
- Executed comprehensive audits of files and departments, measuring performance against defined criteria. Monitored gaps and implemented corrective actions to drive continuous improvement. Facilitated ongoing enhancements through detailed analysis of audit results.
- Determine process and software controls in conjunction with stakeholders and technology teams to elevate HMIS/EMR workflows and operational reporting.
- Collaborated with software developers on HealthGraph EMR deployment and executed maintenance module in HMIS.
- Create and facilitate soft skills communication, image management, empathy, customer handling, and behavioral training programs for front-office, housekeeping, and patient-facing teams.
- Performed thorough analysis of training needs to optimize talent development. Established onboarding and induction training calendars to ensure smooth transitions. Led assessments and feedback mechanisms to gauge training success. Coordinated post-training follow-ups to strengthen employee competencies.
- Examine patient and attendant feedback, translating persistent challenges into effective process adjustments and training initiatives
- Manage internal and external training programs, ensuring effective support for expansion of new centres through structured training and process readiness.
- Facilitated organization-wide compliance identification and implementation via Compilus tool.
Hospital Quality Manager
DR. BALWANT SINGH’S HOSPITAL INC.
07.2017 - 06.2019
- Directed JCI accreditation efforts alongside daily compliance reporting for healthcare services. Monitored compliance with Ministry of Public Health – Guyana healthcare standards consistently.
- Aligned hospital policies with national and international guidelines through comprehensive updates. Formulated new departmental policies to enhance operational efficiency.
- Implemented staff training in accordance with annual training calendar and strengthened quality safety and operational capability initiatives.
- Reviewed quality benchmarks, delivering performance insights and CAPA in quality meetings
- Coordinated with software team to produce HMIS templates featuring triage, emergency desk, SOAP notes, medication chart, and treatment chart.
- Crafted user-centric checklists for physicians and office personnel to bolster operational consistency and efficiency.
Quality Manager
SHARP SIGHT CENTRE
08.2015 - 07.2017
- Oversaw management of NABH, ISO, and JCI accreditation activities while executing quality enhancement projects.
- Executed daily audits and executed monthly trend analysis to uncover trends and insights. Monitored process turnaround times, contributing to overall workflow efficiency.
- Handled patient complaints and feedback, driving initiatives for service recovery. Worked closely with management to ensure swift resolution of patient concerns.
- Facilitated onboarding for new staff by recognizing training needs and delivering targeted capability development programs.
- Assisted in HMIS implementation and maintenance, playing an active role in hospital committee reviews and action tracking.
- Developed and implemented quality management systems to streamline operational processes across departments.
Quality Manager
PARK GROUP OF HOSPITALS
07.2014 - 08.2015
- Managed three NABH assessments, featuring surveillance final and pre-assessment
- Crafted and instituted policies and procedures ensuring superior quality in medical services and clinical governance.
- Executed audits and conducted medical record reviews to drive quality enhancements. Facilitated inter-departmental coordination for effective initiative implementation.
- Guided trainee staff and enhanced cross-departmental cooperation while ensuring adherence to operational protocols.
Quality Manager
Institute of Human Behavior & Allied Sciences
06.2013 - 06.2014
- Coordinated NABH surveillance assessment efforts, ensuring accuracy of administrative records and compliance documentation.
- Spearheaded development of performance-improvement policies to drive results. Delivered training programs for new and existing staff, improving team capabilities. Generated management reports to summarize key metrics and insights for leadership.
- Implemented training needs analysis (TNA) throughout departments to create a comprehensive yearly training calendar driven by skill gap evaluation.
- Presented sessions focused on interpersonal skills, emotional intelligence, team collaboration, professional etiquette, and service excellence.
- designed department-oriented SOP training and ensured knowledge retention through checklist audits and refresher sessions.
Executive Assistant
NABH SECRETARIAT
07.2011 - 11.2012
- Executed comprehensive hospital assessments across the nation per NABH standards, supporting effective accreditation program evaluation.
- Analyzed administrative procedures, identifying inefficiencies and advocating measures for operational advancement.
- Directed and conducted training workshops centered on healthcare standards and effective patient-centric communication techniques.
- Created feedback systems and synthesized data to advance training improvement strategies.
- Led training workshops and orientation sessions for healthcare professionals in India emphasizing NABH standards, soft skills, and patient-centric communication.
- Coordinated with subject matter experts to formulate learning materials and pre/post-assessment tools that assess training effectiveness.
- Coordinated logistics and training processes involving scheduling, resource management, and documentation for pan-India programs.
Education
Master of Arts - Psychology
IGNOU
06-2025
Soft Skills Management Course -
ICBI
Post Graduate in Quality Management & Accreditation of Health Care Organizations - undefined
Academy of Hospital Administration
01-2012
Post Graduate in Hospital Administration -
IILM Institute For Higher Management
06-2011
B.Sc. - Medical Laboratory Technology
Institute of Rehabilitation Medical & Allied Services
08-2009
Skills
Training Need Analysis
Curriculum design
Facilitation
Assessment design
Instructional design
Gap analysis
SOPs
Quality indicators
CAPA
Audit planning
Accomplishments
- Best Corporate Manager – Sharp Sight Umang Program, 2020.
- Best of India Records recognition for the World Hand Hygiene Day awareness/training initiative at Sharp Sight.
Certification
Certified Lean Six Sigma Green Belt | 2016
TARGET ROLES
Training Head / Head – Learning & Development | Process & Training Head | Process Excellence Manager | L&D Manager – Soft Skills & Behavioural Training | Process Trainer / Quality & Process Trainer | Quality & Training Manager | Healthcare Training & Process Excellence Lead
SELECTED PROJECTS & ACHIEVEMENTS
Best Corporate Manager – Sharp Sight Umang Program, 2020., Best of India Records recognition for the World Hand Hygiene Day awareness/training initiative at Sharp Sight.
ADDITIONAL PROFESSIONAL EXPOSURE
- Sexual Harassment Law Compliance session; member of Internal Complaints Committee (ICC).
- Occupational Safety & Health session – Guyana.
- E-Healthcare Conclave – eHealth/Elets, delegate.
- Interactive workshops in Clinical Audit, Legal Compliance, Patient Safety and Biomedical Waste Management conducted/attended through NABH and related forums.
Timeline
Assistant General Manager
SHARP SIGHT EYE HOSPITALS
07.2019 - Current
Hospital Quality Manager
DR. BALWANT SINGH’S HOSPITAL INC.
07.2017 - 06.2019
Quality Manager
SHARP SIGHT CENTRE
08.2015 - 07.2017
Quality Manager
PARK GROUP OF HOSPITALS
07.2014 - 08.2015
Quality Manager
Institute of Human Behavior & Allied Sciences
06.2013 - 06.2014
Executive Assistant
NABH SECRETARIAT
07.2011 - 11.2012
Post Graduate in Quality Management & Accreditation of Health Care Organizations - undefined
Academy of Hospital Administration
Master of Arts - Psychology
IGNOU
Soft Skills Management Course -
ICBI
Post Graduate in Hospital Administration -
IILM Institute For Higher Management
B.Sc. - Medical Laboratory Technology
Institute of Rehabilitation Medical & Allied Services