Ankit Kumar Verma
Hyderabad
Summary
- Senior Signature Engineer 6 years of experience as a Salesforce Administration and Developer and having good knowledge of technical and functional aspects of Salesforce.
- Been a part of Swarm Buddy and currently working a backup Lead for past 1 year.
- Quick to grasp new concepts and proficient to evolving industry technologies
- Strong communication, interpersonal and time management skills with good work ethics.
- Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Signature Success Engineer
Salesforce.com
Hyderabad
06.2018 - Current
- Collaborated closely with the engineer to successfully resolve cases, delivering excellent customer experience in my role as Backup Lead.
- Conducted CRMA training for a diverse group of 40+ Signature Engineers.
- Designed and implemented a CRMA Journey Builder that encompasses a wide range of topics, from beginner to expert level, including step-by-step troubleshooting procedures.
- Maintained a streamlined process in the Signature channel for CRMA cases, utilizing automation to obtain necessary information and improve collaboration.
- Collaborated with knowledge team to create user-friendly knowledge articles, enhancing ease of use for customers and engineers. Engaged with engineers to inspire creation of innovative articles. Successfully published 15 new knowledge articles.
- Conducted interviews and facilitated new hire onboarding with signature process.
- Utilized QB role in AMER to facilitate the timely resolution of both sev1 and hot cases.
- Worked collectively to minimize case aging and facilitate prompt resolution.
- Managed unnecessary investigation reports to prevent incorrect closure, while also meeting SLO misses and ADC requirements.
- Collaborated with Leads to evaluate and discuss unnecessary investigations through monthly report sharing.
- Provided ongoing support and guidance to Engineers and teammates across multiple product areas, such as CRMA, Integration (APIs), Platform Events, Performance Optimization, Einstein Analytics, Security, Networking, Salesforce DevOps.
Education
B.TECH - Computer Science
KL UNIVERSITY
07.2018
Skills
- Analytics (TCRM/CRMA)
- Salesforce Internal Infrastructure and Architecture
such as Message Queue, Networking - Integration
- Authentication
- Platform Event
- Trigger/Apex
- SFDX CLI
- Splunk
- Argus/Grafana
- Heimdall
- MoM (Networking)
- SOAP UI/Postman/Vs Code/Workbench
Certification
- 04/01/18, ADM 201
- 09/01/18, Salesforce Certified Platform App Builder
- 04/01/21, Salesforce Certified Platform Developer I
- 01/01/21, Salesforce Certified Platform Developer II
- 04/01/21, Sales Cloud Consultant
- 02/21/24,AI Associate
Additional Information
I have gathered 6 years of Salesforce experience, attaining a 3-star ranger rating. I dedicated 4 years to Premier and 2 years to Signature. For the past year, I have served as a Lead (Backup), conducting interviews, overseeing onboarding processes, and actively participating as a Knowledge Champion, handling TCD and VOCs.
Timeline
Senior Signature Success Engineer
Salesforce.com
06.2018 - Current
B.TECH - Computer Science
KL UNIVERSITY
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