Ankit Singh Tomar
Noida
Summary
Experienced Email Marketing Specialist with over 1.8 years of experience providing high-level support and managing comprehensive email marketing strategies for large enterprises across US/APAC and EMEA regions. Skilled in all aspects of email marketing lifecycle, including planning, creative development, audience segmentation, testing, deployment, delivery, and performance analytics. Proficient in utilizing cloud-based applications such as SFMC and Cheetah Messaging by Cheetah Digital, along with Cheetah Experiences.
Overview
2
2
years of professional experience
Work History
Application Support Specialist
Pisoftek Pvt. Ltd
Noida
09.2022 - Current
- Provided application support and maintenance for clients, troubleshooting any issues that arose.
- Performed data manipulation in databases using SQL queries.
- Monitored the performance of multiple web-based applications to ensure optimal operation.
- Responsible for cloud-based Applications such as SFMC, Cheetah Messaging(Cheetah Digital), and Cheetah Experiences.
- Handling client requests around the world mainly in the US, UK, Australia, Africa, the Middle East, and India for any issues related to the Marketing Cloud application.
- Collaborated with development teams on design specifications for new applications or features.
- Tested application functionality prior to release into production environment.
Education
Bachelor of Engineering - Computer Science
Malwa Institute of Technology
IndoreSkills
- Salesforce CRM
- JIRA
- SQL
- Data Analysis
- Application support
- HTML Code Review
- SPLUNK
- Email Campaign Management
- Campaign design
- Technical Support
Timeline
Application Support Specialist
Pisoftek Pvt. Ltd
09.2022 - Current
Bachelor of Engineering - Computer Science
Malwa Institute of Technology
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