Ankit Srivastav

• Supervised operations team to support operational excellence and excellent customer service.
• Coordinated with Central Team in different operational issues Inventory Variance issue & Scan based invoicing and Also worked with Quality team & improved the Temp compliance of Cold/packing room.
• Developed and maintain operational guidelines for staff.
• Monitored employee productivity and optimized procedures to reduce costs.

Did successful launch of a Dispatch center in A.P. (Vizag & Vijayawada) & Central India (Nagpur,Indore & Raipur). Worked on multiple projects with cross functional teams to improve customer serviceability by expanding the 30 & 45 Min delivery in A.P. & employee experience by suggesting some Imp changes in the OMS.

Designing and orchestration of all the processes. Manage daily operations efficiently. Development and implementation of process SOPs and Data collection ops. Vendor Management (old & new) including shipment, inventory etc.

Did successful launch of a Dispatch center in Gurgaon(SMG). Coordinated with Tech and Higher Ops Management for launch of internal software ERP. Managed team of 100+ Blue collar employees & 14 White collar employees.

Successful launch of Implementation and Management of all the process operations of 1st Licious retail store. Smooth launch of offline store.

Monitored and maintained high level of on-time delivery reliability service and performance. Improve the daily Operations process of dispatch centers. Improve Over all operations performance of dispatch centers.(Like: SLA, Grievances, Wrong product delivery, etc)

Designed plans to improve operations and suggested changes to systems for overall organization.

Worked on – Google Adwords, Google Analytics, SEO, SMO, SMM, ASO, HTML, Photoshop

Developed the website of the company and helped in Backend logic Development Based on Wilson’s Algorithm. Worked on SQL with development team.