Ankur Gupta

• Worked with development, quality assurance, operations, product managers and catalogue team to enhance the product as per the requirements.
• Handled real time technical issues
• Working on process design/enhancement on different panels like IMS, OMS, Consumer App & WMS, SuperMarts, POS, QB
• Identify the product enhancement or manage the product for easy to use
• Handled User admin panel and task management
• Working with audit and operations team to clear the pendency
• Working with CS teams to enhance the requirements and stabilized the system for ease of use

• Worked with development, quality assurance, operations, product managers and catalogue team to enhance the product as per the requirements.
• Handled real time technical issues
• Working on process design/enhancement on different panels like IMS, OMS & Consumer App
• Identify the product enhancement or manage the product for easy to use
• Handled User admin panel and task management

• Worked with project managers, developers, quality assurance and client to resolve the technical issues
• Handled real time technical queries
• To achieve understanding of product and gain expertise in short time
• Achieved appreciations from client for on-time releases and fastest solutions
• Handled multiple cases at the same time with varying degrees of severity
• Worked in implementation and engineering team with assorted expertise
• Performed RCA and debug all issues on server domain and availability of applications
• Installed and configured web applications and internal tested solutions for effectiveness
• Experienced to handle the project and team management in agile manner to deliver the project on-time
• Prepare guidelines and checklists for the team
• Prepare project based documents for the team members to understand the client requirements
• Experienced to integrate the SonarQube, Sonar Scanner and Jenkins tools using Jenkins Pipeline
• Experienced to design the database as scripting, schema, procedures, views, indexes
• I have knowledge of deploying and maintaining applications developed using Windows services and technologies

• Drafted failure analysis reports in healthcare products and prepared quotation of repair
• Created relationships with key decision-makers and served as external technical spoke person
• Worked cross-functionally within organization and external partners, integrators and vendors
• Installed, configured and tested equipment on specialized platforms

• Facing multiple type of customer face-to-face
• Provide fixes of technical issues related to cellular network & internet