MS-Excel
Ankur Jaiswal
Operation Associate
Gurgaon
Summary
Experienced operation associate with expertise in Tele-consultations, logistics & supply chain, Doctor on-boarding, and Escalation Management. Proven skills in client management, proactive work approach, and maintaining composure. Recognized for compassion, focus, adaptability, and delivering results. A dedicated professional with a track record of taking ownership. Committed to achieving the timely completion of projects, and working well with other professionals to achieve goals. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operation Associate
Pristyn Care
Gurgaon
07.2022 - 09.2023
- Managed tele-consultation booked on platform, ensuring smooth communication between patient and doctors.
- Acted as a stable subject matter expert, contributing to process improvement and operational efficiency.
- Conducted thorough verification of doctor's documents, maintaining accuracy and compliance.
- Worked closely with Sales team for post sales operation.
- Efficiently confirmed and order processing to ensuring accuracy and timely delivery.
- Worked to NDR and RTO to reduce the percentage.
- Managed the lab test portal including scheduling the lab test, connecting with lab partner, etc.
- Regularly prepared daily or weekly reports, maintaining data and providing valuable insights for decision-making.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
Operation Intern
Lybrate
Gurgaon
12.2021 - 06.2022
- Collaborated with a data cleansing team to process raw data, ensuring accuracy and reliability. Utilized various platforms to verify and validate crucial details related to doctors information.
- Worked on MS-Excel & Google Sheet.
- Supported operations team with resource allocation and utilization for optimal expense control.
- Worked with senior staff to develop deep understanding of team processes and full operational activities.
Sales & Marketing Intern
Krishika India Pvt Ltd
Gonda
06.2021 - 11.2021
- I have extensive experience collaborating with field team, where my responsibilities were showcasing the company's products, collecting data from farmers, addressing their in- queries, and providing education on cutting-edge technologies and products.
- Additionally, I orchestrated village-level Kisaan Goshthi events, conducted Soil Camps, and coordinated various farming-related functions.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Bachelor of Science - Agriculture
Rama University
Kanpur 07.2017 - 08.2021
Skills
Process improvements
Client Relatationship Management
Communication Skills
Effective Time Managment
Adaptability
Accomplishments
Awarded "Team Player"
Software
Zoho CRM
MS-Office
Zendesk
Interests
Gardening
Cooking
Timeline
Operation Associate
Pristyn Care
07.2022 - 09.2023
Operation Intern
Lybrate
12.2021 - 06.2022
Sales & Marketing Intern
Krishika India Pvt Ltd
06.2021 - 11.2021
Bachelor of Science - Agriculture
Rama University
07.2017 - 08.2021