Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
GeneralManager

Ankur Jaiswal

Operation Associate
Gurgaon

Summary

Experienced operation associate with expertise in Tele-consultations, logistics & supply chain, Doctor on-boarding, and Escalation Management. Proven skills in client management, proactive work approach, and maintaining composure. Recognized for compassion, focus, adaptability, and delivering results. A dedicated professional with a track record of taking ownership. Committed to achieving the timely completion of projects, and working well with other professionals to achieve goals. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Operation Associate

Pristyn Care
Gurgaon
07.2022 - 09.2023
  • Managed tele-consultation booked on platform, ensuring smooth communication between patient and doctors.
  • Acted as a stable subject matter expert, contributing to process improvement and operational efficiency.
  • Conducted thorough verification of doctor's documents, maintaining accuracy and compliance.
  • Worked closely with Sales team for post sales operation.
  • Efficiently confirmed and order processing to ensuring accuracy and timely delivery.
  • Worked to NDR and RTO to reduce the percentage.
  • Managed the lab test portal including scheduling the lab test, connecting with lab partner, etc.
  • Regularly prepared daily or weekly reports, maintaining data and providing valuable insights for decision-making.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.

Operation Intern

Lybrate
Gurgaon
12.2021 - 06.2022
  • Collaborated with a data cleansing team to process raw data, ensuring accuracy and reliability. Utilized various platforms to verify and validate crucial details related to doctors information.
  • Worked on MS-Excel & Google Sheet.
  • Supported operations team with resource allocation and utilization for optimal expense control.
  • Worked with senior staff to develop deep understanding of team processes and full operational activities.

Sales & Marketing Intern

Krishika India Pvt Ltd
Gonda
06.2021 - 11.2021
  • I have extensive experience collaborating with field team, where my responsibilities were showcasing the company's products, collecting data from farmers, addressing their in- queries, and providing education on cutting-edge technologies and products.
  • Additionally, I orchestrated village-level Kisaan Goshthi events, conducted Soil Camps, and coordinated various farming-related functions.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Education

Bachelor of Science - Agriculture

Rama University
Kanpur
07.2017 - 08.2021

Skills

    Process improvements

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Accomplishments

    Awarded "Team Player"

Software

MS-Excel

Zoho CRM

MS-Office

Zendesk

Interests

Gardening

Cooking

Timeline

Operation Associate

Pristyn Care
07.2022 - 09.2023

Operation Intern

Lybrate
12.2021 - 06.2022

Sales & Marketing Intern

Krishika India Pvt Ltd
06.2021 - 11.2021

Bachelor of Science - Agriculture

Rama University
07.2017 - 08.2021

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Ankur JaiswalOperation Associate