Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Ankur Khanduja

Ankur Khanduja

Dundee

Summary

Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Proven track record of serving as an effective liaison between companies and their potential and current clients. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience.

Overview

8
8
years of professional experience

Work History

Customer Service Advisor

Revolut UK
London
12.2023 - Current
  • Utilized customer feedback to identify areas of improvement and suggest potential solutions
  • Collaborated with cross-functional teams to resolve customer issues quickly and effectively
  • Identified and resolved customer service issues in a timely manner, resulting in a 14% increase in customer loyalty
  • Provided customers with product information and education to increase customer engagement and satisfaction

Retail Manager

Reliance Trends(clothing) Ltd
Chandigarh
06.2022 - 12.2023
  • Developed and implemented a system for tracking and analyzing customer data, resulting in targeted marketing campaigns and improved customer service
  • Implemented a customer feedback program that improved customer satisfaction ratings by 12%
  • Welcomed customers in a friendly, professional manner, resulting in an increase in customer satisfaction ratings
  • Resolved customer complaints and issues in a courteous and professional manner

Retail Assistant

H&M India
Chandigarh
04.2020 - 05.2022
  • Welcomed customers in a friendly, professional manner, resulting in an increase in customer satisfaction ratings
  • Developed and maintained product knowledge to answer customer inquiries and promote sales
  • Provided exceptional customer service resulting in a X% increase in customer loyalty and retention
  • Coordinated with vendors to ensure timely delivery of products
  • Delivering a fast, friendly, efficient experience at till points, processing queries, voids, and returns

Crew Member

Wendy's Burgers
Chandigarh
06.2018 - 02.2020
  • Demonstrated excellent communication skills when dealing with customers and staff
  • Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
  • Utilized POS system to accurately process customer orders and payments
  • Consistently followed safety protocols and procedures to ensure the safety of both customers and staff
  • Assisted with the training and development of new employees, resulting in improved team morale and productivity

Business Associate

Shri Sai Tutorials
Chandigarh
07.2016 - 06.2018
  • Established a corporate culture of open communication and collaboration
  • Developed a business continuity plan that ensured operations could continue during times of crisis
  • Analyzed data and identified trends to inform decision-making and improve performance
  • Researched and analyzed industry trends to identify potential new markets
  • Collaborated with cross-functional teams to develop and implement successful product launches
  • Developed a comprehensive budget and forecast that accurately projected sales and expenses

Education

M.Sc - Business Analytics

University of Dundee
Dundee, United Kingdom
09.2024

Master's - Business Economics

Panjab University
Chandigarh
06.2016

Skills

  • Adaptability
  • Communication Skills
  • Ability to Multitask
  • Microsoft Office
  • Ability to Work in a Team
  • Customer Service
  • Management
  • Strong Communication Skills

Languages

  • English
  • French
  • Italian
  • Hindi
  • Punjabi

Hobbies and Interests

  • Playing Squash
  • Reading Books
  • Learning new languages

Timeline

Customer Service Advisor

Revolut UK
12.2023 - Current

Retail Manager

Reliance Trends(clothing) Ltd
06.2022 - 12.2023

Retail Assistant

H&M India
04.2020 - 05.2022

Crew Member

Wendy's Burgers
06.2018 - 02.2020

Business Associate

Shri Sai Tutorials
07.2016 - 06.2018

M.Sc - Business Analytics

University of Dundee

Master's - Business Economics

Panjab University

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Ankur Khanduja