Ankur Khobragade
Pune,UP
Summary
Proven leader with a track record of enhancing operational efficiency at HDFC Life Insurance through data-driven decision-making and staff development. Excelled in competitor analysis and marketing expertise, significantly improving customer segmentation and sales strategy. Skilled in fostering team growth and leveraging digital marketing knowledge to surpass performance metrics. Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs.
Overview
8
8
years of professional experience
Work History
Senior Agency Manager
HDFC Life Insurance
03.2022 - 08.2024
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
- Establishe program to monitor agency services and identify opportunities to measure actions.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
Branch Manager
IIFL
01.2018 - 12.2021
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
Relationship Manager
Synapse
01.2017 - 12.2017
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
B-COM - Commerce
GS COLLEGE
Nagpur, India05.2017
Skills
- Data-driven decision-making
- Competitor Analysis
- Marketing expertise
- Digital marketing knowledge
- Sales strategy development
- Customer Segmentation
- Staff Development
Languages
English
Intermediate (B1)
Timeline
Senior Agency Manager
HDFC Life Insurance
03.2022 - 08.2024
Branch Manager
IIFL
01.2018 - 12.2021
Relationship Manager
Synapse
01.2017 - 12.2017
B-COM - Commerce
GS COLLEGE
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