Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ankush Bajaj

GGN

Summary

Dynamic Senior Manager with a proven track record at Kotak Mahindra Bank, excelling in sales and people management. Spearheaded strategic initiatives that enhanced operational efficiency and drove team performance. Adept at negotiation and fostering client relationships, consistently achieving business objectives while delivering exceptional customer service.

Overview

9
9
years of professional experience

Work History

Senior Manager

Kotak Mahindra Bank
Gurgaon
02.2024 - Current
  • Developed and implemented strategic plans to achieve business objectives.
  • Led coaching and training initiatives for professional growth of sales team.
  • Collaborated with cross-functional teams to enhance operational innovation and efficiency.
  • Delegated responsibilities based on individual strengths while upholding accountability standards.

Sales Manager

Axis Bank Ltd.
Gurgaon
01.2020 - 01.2024
  • Managed team of Branch Officers for current and savings accounts, achieving individual and team targets.
  • Oversaw customer portfolio management, focusing on growth and retention.
  • Directed branch profit and loss across financial products to maximize profitability.
  • Collaborated with asset team to cross-sell products like home loans and SME loans.
  • Ensured delivery on all business parameters, driving employee activation across products.
  • Delivered exceptional customer service, maintaining high satisfaction levels among branch clients.
  • Coordinated with various bank departments to enhance overall customer experience.
  • Resolved customer complaints promptly, adhering to established turnaround times.

Senior Executive

Paisa Bazaar
06.2018 - 12.2019
  • Explain customer different types of loans and credit options that are available, as well as their terms.
  • Generating appointments of received leads and make conversion out of them.
  • Coordinating with Bankers for approvals & to get amount credited.
  • Follow-up with customer and banker to collect documents.

Senior Executive

Home Credit India Finance Pvt. Ltd.
06.2016 - 06.2018
  • Working on customer's request tickets and escalation call backs.
  • Handles manager call backs on escalation desk.
  • Co-ordinates with cross-functions to deliver better customer experience.
  • Extend support at regional desk (Punjabi language).
  • Handles Inbound calls as per business requirement.

Education

B.Tech -

Lovely Professional University
01.2015

Diploma -

Govt Polytechnic college
01.2012

HSC -

Minerva High School
Sirsa
01.2009

Skills

  • Sales
  • Negotiation
  • People Management
  • Banking

Accomplishments

  • Top performer in pan-India on the basis of KPIs.
  • Star award winner for constant performance in all quarters.
  • Top performer in inter-department contests.

Timeline

Senior Manager

Kotak Mahindra Bank
02.2024 - Current

Sales Manager

Axis Bank Ltd.
01.2020 - 01.2024

Senior Executive

Paisa Bazaar
06.2018 - 12.2019

Senior Executive

Home Credit India Finance Pvt. Ltd.
06.2016 - 06.2018

B.Tech -

Lovely Professional University

Diploma -

Govt Polytechnic college

HSC -

Minerva High School

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Ankush Bajaj