Ankush Bhardwaj
Jawalamukhi
Summary
Seeking Senior Level Managerial assignments in banking sector, where I can contribute my best towards the organization objectives and in turn achieve my aim in life.
Overview
7
7
years of professional experience
4027
4027
years of post-secondary education
Work History
Customer Relationship Officer
BANDHAN BANK LTD
Dharamshala
10.2022 - Current
- Key responsibility of back up of Authoriser .
- Managed branch operations and handling branch portfolio customers.
- Manage all reports like clearing, day to day report of branch operations.
- Maintained accurate customer records using the bank's management system.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Maintained updated knowledge through continuing education and advanced training.
Senior Business Development Manager
INDUSIND BANK LTD
Kangra
03.2021 - 06.2022
- Developed strategic partnerships to enhance business growth opportunities.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
Senior Business Development Executive
SBI Life Bancassurance
Jawalaji
10.2019 - 02.2021
- Conducted market analysis to identify growth opportunities in bancassurance.
- Managed client relationships to ensure satisfaction and retention.
- Designed training programs for bank staff on insurance products.
Education
Master of Commerce - M.com
HPU Shimla
04.2015 - 06.2017
Bachelor of Commerce - B.com
HPU Shimla
04.2013 - 03.2015
12th HP Board
10th HP Board
Skills
Professional with 7th year of work experience in banking Industry and adept at handling queries
and financial need of customer and 1 year experience in manufacturing unit HUL
Demonstrates strong critical thinking decision making problem solving, time management, multi-tasking and communication skills
Achievement
- I have taken fast track Grade Promotion Dupty Manager to Manager.
- And take top class appraisal in last two financial year .
- Qualifying for MD & ED club in National Campaign.
Certifications
IRDA Qualified
Technologies
- Operating system,DOS, Windows 10
- Software Package,MS-EXCEL,MS POWERPOINT,MS-WORD.
- Banking Software,Finware, Flexcube,Finacle,CRM
Hobby and interest
- Traveling, Eating different types of food's .
- Watches new movie's .
Timeline
Customer Relationship Officer
BANDHAN BANK LTD
10.2022 - Current
Senior Business Development Manager
INDUSIND BANK LTD
03.2021 - 06.2022
Senior Business Development Executive
SBI Life Bancassurance
10.2019 - 02.2021
Master of Commerce - M.com
HPU Shimla
04.2015 - 06.2017
Bachelor of Commerce - B.com
HPU Shimla
04.2013 - 03.2015
12th HP Board
10th HP Board