Ankush P V
Bengaluru
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
8
8
years of professional experience
Work History
Senior Technical Support Engineer
CONCENTRIX SERVICES INDIA PRIVATE LIMITED
Bengaluru
2017.06 - Current
- Handle customer complaints and provide appropriate solutions and alternatives within the time limit.
- Resolving software-related concerns by providing guidance to customers over the phone.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify and assess customers' concerns and provide appropriate solutions.
- Coordinating with field service engineers to ensure timely resolution of technical concerns and service at customer locations.
System Engineer
Raytech Computer Education Cent
Bengaluru
2016.05 - 2017.06
- Complete verification and validation processes to create stable and high-performing systems.
- Maintain inventory of all production with proper details.
- Coordinating with customers and providing timely updates regarding customer concerns.
Education
Bachelor of Computer Application -
Maharaja Agrasen Himalayan Garhwal University
Uttarakhand2022-01
Diploma - Nformation Science And Engg
M N Technical Institute
Bengaluru, KA2016-01
Skills
- Application support
- Incident Management
- Troubleshooting and diagnosis
- Operating System Expertise
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Senior Technical Support Engineer
CONCENTRIX SERVICES INDIA PRIVATE LIMITED
2017.06 - Current
System Engineer
Raytech Computer Education Cent
2016.05 - 2017.06
Bachelor of Computer Application -
Maharaja Agrasen Himalayan Garhwal University
Diploma - Nformation Science And Engg
M N Technical Institute
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