Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ankush P V

Bengaluru

Summary

Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

8
8
years of professional experience

Work History

Senior Technical Support Engineer

CONCENTRIX SERVICES INDIA PRIVATE LIMITED
Bengaluru
06.2017 - Current
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limit.
  • Resolving software-related concerns by providing guidance to customers over the phone.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Identify and assess customers' concerns and provide appropriate solutions.
  • Coordinating with field service engineers to ensure timely resolution of technical concerns and service at customer locations.

System Engineer

Raytech Computer Education Cent
Bengaluru
05.2016 - 06.2017
  • Complete verification and validation processes to create stable and high-performing systems.
  • Maintain inventory of all production with proper details.
  • Coordinating with customers and providing timely updates regarding customer concerns.

Education

Bachelor of Computer Application -

Maharaja Agrasen Himalayan Garhwal University
Uttarakhand
01-2022

Diploma - Nformation Science And Engg

M N Technical Institute
Bengaluru, KA
01-2016

Skills

  • Application support
  • Incident Management
  • Troubleshooting and diagnosis
  • Operating System Expertise

Languages

Kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Senior Technical Support Engineer

CONCENTRIX SERVICES INDIA PRIVATE LIMITED
06.2017 - Current

System Engineer

Raytech Computer Education Cent
05.2016 - 06.2017

Bachelor of Computer Application -

Maharaja Agrasen Himalayan Garhwal University

Diploma - Nformation Science And Engg

M N Technical Institute

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Ankush P V