Anmol
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Manager acquisition current account
IDFC FIRST BANK LTD
Mayur vihar Delhi
04.2024 - Current
- Developed training programs to enhance employee skills and improve service quality.
- Managed daily operations to maintain compliance with banking regulations and policies.
- Oversaw customer service initiatives to resolve client inquiries and issues efficiently.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints promptly and professionally.
- Provided accurate information about products, prices and services.
Senior sales officer
CSB Bank
New Delhi
02.2023 - 04.2024
- Developed strategic sales plans to enhance client engagement and drive revenue growth.
- Collaborated with cross-functional teams to deliver tailored financial solutions for clients.
- Conducted market analysis to identify new business opportunities and emerging trends.
- Managed client relationships to ensure satisfaction and foster long-term loyalty.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Developed strategies to attract new customers while retaining existing ones.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
Associate
Kotak Mahindra Bank
Delhi
05.2022 - 02.2023
- Managed client accounts and ensured compliance with bank policies.
- Assisted in processing loan applications and verifying necessary documentation.
- Conducted market research to identify new business opportunities for the bank.
- Developed and maintained relationships with key clients and stakeholders.
- Assisted in resolving customer inquiries and maintaining satisfaction levels.
- Delivered engaging product presentations to prospective customers and stakeholders.
- Used cold calling and networking to sell products and services.
RELATIONSHIP OFFICER in HDFC
Talent Pro India Pvt Ltd
Delhi
02.2020 - 05.2022
- Identified key areas for improvement within the organization's sales procedures.
- Developed innovative approaches for addressing common challenges faced by customers.
- Used cold calling and networking to sell products and services.
- Developed business cases for new products or services to present to senior management.
- Managed a portfolio of accounts to achieve long-term success.
Education
Bachelor of Arts - Administration
IGNOU
New Delhi 06.2018 - 06.2022
Intermediate - Science
CBSE Board
04.2017 - 05.2018
High School - Science
CBSE Board
04.2015 - 05.2016
Skills
- Customer relationship management
- Sales strategy development
- Market research
- Problem solving
- Time management
- Critical thinking
- Stakeholder management
- Sales techniques
- Clear communication
- Risk management
- Customer relationship management (CRM)
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager acquisition current account
IDFC FIRST BANK LTD
04.2024 - Current
Senior sales officer
CSB Bank
02.2023 - 04.2024
Associate
Kotak Mahindra Bank
05.2022 - 02.2023
RELATIONSHIP OFFICER in HDFC
Talent Pro India Pvt Ltd
02.2020 - 05.2022
Bachelor of Arts - Administration
IGNOU
06.2018 - 06.2022
Intermediate - Science
CBSE Board
04.2017 - 05.2018
High School - Science
CBSE Board
04.2015 - 05.2016