Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Hobbies and Interests
Declaration
Timeline
Generic

Yogesh Gangasagar Prajapati

Pushpa Park Malad East Mumbai

Summary

Dynamic banking professional with a proven track record at IDFC FIRST Bank in acquiring high-net-worth clients and driving CASA growth. Expert in cross-selling financial products while delivering exceptional customer service. Skilled in client onboarding and relationship management, consistently enhancing client satisfaction and retention through strategic sales initiatives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager – Current Account Acquisition

IDFC FIRST Bank
10.2023 - Current
  • Acquired new current accounts and successfully cross-sold a range of financial products, such as life insurance, health insurance, business loans, FDs, RDs, and CASA, to meet client needs and drive revenue growth.
  • Delivered excellent customer service to build long-term trust.
  • Developed new and expanded existing high-net-worth customer relationships for liabilities and commercial assets.
  • Cross-sell existing bank products to customers.
  • Proactively informed customers of new products and enhancements, fostering deeper banking relationships and increased product adoption.
  • organized special sales initiatives and events for prospective and existing clients.
  • Coordinated with group companies, including tie-ups with HDFC, ICICI, Aditya Birla, and others, to provide seamless access to a wide range of financial products.
  • Ensured accurate and up-to-date relationship records for all assigned customer accounts, supporting client satisfaction and retention.

Relationship Officer – Current Accounts

Equitas Small Finance Bank
Mumbai
04.2022 - 09.2023
  • Acquired new customers for current accounts through open market.
  • Cross-sell products such as Life insurance, Health insurance, Gold loans, Fixed deposits (FDs), Recurring deposits (RDs), and CASA.
  • Ensured smooth onboarding processes and maintained strong, long-term client relationships.
  • Managed the customer portfolio mapped to me, delivering the best possible banking experience while cross-selling other bank products.
  • Increased CASA balances through deepening existing client relationships and acquiring new-to-bank (NTB) customers.
  • Served as the primary point of contact for clients, ensuring both service excellence and sales satisfaction.
  • Profiled customers, identified their diverse financial needs, and advised them on suitable financial instruments.

Assistant Manager – Sales

Kotak Mahindra Bank
Mumbai
03.2021 - 03.2022
  • Opened savings and current accounts, along with other Banking products.
  • Verified necessary documents and opened customer accounts.
  • Delivered comprehensive banking solutions to walk-in and branch customers.
  • Monitored all newly opened accounts and performed timely follow-ups to maximize account value and customer engagement.
  • Visited different customers daily to provide services and conduct open market sourcing.
  • Ensured correct products and services were delivered to customers in a timely manner.
  • Conducted open market sourcing to acquire new customers for savings accounts and other banking products, achieving rapid customer acquisition for the bank.

Relationship Executive

HDB Financial Services (Subsidiary of HDFC Bank)
mumbai
10.2019 - 01.2021
  • Promoted and sold EDC machines to customers, enabling seamless digital payment processing.
  • Conducted full open market sourcing to acquire new customers for EDC sweep machines.
  • Transferred all account and credit card opening leads to the payroll team for processing, ensuring accurate and timely service delivery.
  • Provided post-sales support and resolved customer issues promptly.

Education

MBA - Marketing Management

Welingkar Institute
Mumbai
06-2024

Bachelor of Commerce (T.Y.B.Com) -

ISMAIL YUSUF COLLEGE
Jogeswari East
01-2019

H.S.C. -

K. G. Mittal College
Malad West
01.2016

S.S.C. -

AVM High School
Malad East
01.2014

Skills

  • Customer Relationship Management
  • Client Onboarding & KYC Compliance
  • CASA Acquisition & Portfolio Growth
  • Open Market Sourcing
  • Cross-Selling & Up-Selling
  • Sales & Revenue Generation
  • Problem-Solving & Conflict Resolution
  • Product Knowledge: Life Insurance, Health Insurance, Gold Loans, FDs, RDs, Credit Cards, EDC Machines, BIL, BBG,Uses car loan, etc

Affiliations

  • Awarded the Badge of Honor and a medal for achieving ₹7.5 lakh WRP in life insurance sales.
  • Awarded a certificate for achieving 10 credit card sales in a single month.
  • Mission 10 Cr FD Qualifier
  • Recognized as Best Employee and Badge of Honor qualifier.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Certification

  • Kotak Unnati – BFSI Training
  • NIIT – Banking Operations & Technology

Hobbies and Interests

  • Playing badminton and cricket
  • Engaging in competitive computer games

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge.

Place: Mumbai
Date: __________
 


Signature
(Yogesh Gangasagar Prajapati)

Timeline

Manager – Current Account Acquisition

IDFC FIRST Bank
10.2023 - Current

Relationship Officer – Current Accounts

Equitas Small Finance Bank
04.2022 - 09.2023

Assistant Manager – Sales

Kotak Mahindra Bank
03.2021 - 03.2022

Relationship Executive

HDB Financial Services (Subsidiary of HDFC Bank)
10.2019 - 01.2021

MBA - Marketing Management

Welingkar Institute

Bachelor of Commerce (T.Y.B.Com) -

ISMAIL YUSUF COLLEGE

H.S.C. -

K. G. Mittal College

S.S.C. -

AVM High School

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