Ann Jenita
Sales Operation Specialist
Bangalore
Summary
Diligent as Sales operation specialist with 4+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Specialist
Dell Technologies
Bangalore, Karnataka
11.2021 - Current
- Its a Tool enablement management support for NA and CA region
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained knowledge of current sales and goals for each product services and applications , quality compliance and customer experiences.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Trained new joiners for the pilot batch process
Senior Assistant
Dell EMC
Bangalore, Karnataka
09.2018 - 10.2021
- Handling NA region on booking the deals
- Associating with Sales Executives and Account Executives on receiving the PO’s and book them within the Quarter
- Well experienced in Revenue and Non- Revenue Orders
- Specialized on changing the Account owners in EMC and DELL SFDC
- Direct contact with Logistic team or Allocation team to get the Tracking information and Expediting the orders to Customer on any High priority requests
- Working on other projects like Product Category Breakdown and VMWare ELA Exception as well
- Also been a part of New Product Launch on Power Max for Dell stack, taken training on same for NA COE’s.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
IT ANALYST
STS PVT LTD –CISCO SYSTEMS, INC
Bangalore, Karnataka
03.2015 - 06.2016
- Desktop Tier 1(LEVEL 1)
- Technically identified and supported Cisco applications and tools
- Handled Cisco application issues, like WebEx, VPN etc
- Provided Services on laptops and mobile devices
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
- Across the globe and provided them with appropriate resolution
- Investigated and resolved services issues and /or products
- Researched and adopted new technologies to add value to existing offerings.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Managed customer’s expectations and experience to a high degree of customer satisfaction .
Education
MBA - FOR BUSINESS STUDIES
BANGALORE UNIVERISTY
Bangalore 08.2016 - 06.2018
Commerce - Statistics With Commerce
Goodwills Girls Composite University
Bangalore 2009 - 2011
Bachelor of Science - Computer
KRISTU JAYANTI COLLEGE, BANGALORE UNIVERSITY
Bangalore 08.2011 - 05.2014
SSLC - Higher Secondary High School
MODERN INDIAN SCHOOL, CBSE
UAE 2008 - 2009
Skills
- Good Presentation Skills
- Good with Communication and Written skills
- Proactive
- TOOLS
- Technically Trained on Dell Stack’s - DSA, DOMS – CA, GAMMA, IMAP, OSC
- GOV and OEP
- EMC tools - My Quotes
- SFDC
- SAP Sale orders
- MS Office
- Time Management
- Decision Making
- Coaching and Mentoring
- Active Listening
- Tool Preparation
- Customer Service
Additional Information
- Peer collaboration , Time Management, Taking up responsibilities, Creativity, Integrity,
- Achievements Bravo Award – Senior Manager (11-Jul-2021)
- Applause Award – Our Customer (08-Jul-2021)
- Shout Out – Onshore Advisor (03-Nov-2020)
- Received Quite good feedback from Sales on Fusion
Timeline
Specialist
Dell Technologies
11.2021 - Current
Senior Assistant
Dell EMC
09.2018 - 10.2021
MBA - FOR BUSINESS STUDIES
BANGALORE UNIVERISTY
08.2016 - 06.2018
IT ANALYST
STS PVT LTD –CISCO SYSTEMS, INC
03.2015 - 06.2016
Bachelor of Science - Computer
KRISTU JAYANTI COLLEGE, BANGALORE UNIVERSITY
08.2011 - 05.2014
Commerce - Statistics With Commerce
Goodwills Girls Composite University
2009 - 2011
SSLC - Higher Secondary High School
MODERN INDIAN SCHOOL, CBSE
2008 - 2009
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