Manage end-to-end digital marketing and website growth initiatives across multiple client accounts
Define product roadmap and prioritize initiatives aligned with customer needs and business goals
Lead keyword, competitor, content, and website optimization strategies aligned with business objectives for 20+ clients
Collaborate with design, development, and content teams to execute growth initiatives, while evaluating GEO trends and applying AI tools to optimize growth
Expand the company's geographical reach, opening new markets and increasing profitability
Customer Support Analyst
VMOCK
10.2025 - 07.2026
Managed 50+ user emails daily, ensuring timely, accurate, and professional responses
Optimized inbox workflows and automation, improving response consistency and efficiency
Resolved 85-90% of customer issues independently, maintaining minimal escalations to product or tech teams
Collaborated with Product, Tech, and Client Success teams to diagnose issues and deliver long-term solutions
Analyzed support trends to identify recurring problems and recommend process improvements.
Business Development Intern
CODEMONK
06.2025 - 09.2025
Researched target markets and identified ~50 qualified prospects per day for business development outreach
Maintained CRM records and updated pipeline status for accurate sales tracking
Coordinated with internal teams to develop tailored pitches and proposals for recruitment process outsourcing (RPO) and project-based hiring solutions
Supported the sales funnel by nurturing client relationships and ensuring smooth handover to the TA delivery team
Contributed to monthly sales targets achievement by consistently meeting individual KPIs related to lead generation activities
Project Management Intern
WOMENNOVATOR
06.2024 - 08.2024
Matched 30+ mentors and mentees for a women-led initiative, increasing program participation by 20%
Designed content for We Nest's vendor platform; helped onboard 100+ women entrepreneurs
Pitched the Amazon Global Initiative to increase visibility
Hosted introductory sessions for Mentors and mentees
Research Intern
SUSTHIRA VIJYAN
01.2022 - 01.2023
Studied the energy usage patterns by visiting Panchayats and analysing data
Led a team of 10+ members in the Clean Energy Project; report submitted to a panel of professors and activists
