Anna Raheja
Banking Operations
Bengaluru
Summary
A dedicated professional with more than 7 years experience in operations management, banking operations and alliances. Specialized in payment operations, interacting and building relationships with the
banks or merchant acquiring partners .
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager - Banking Operations
Cashfree Technologies Pvt Ltd
Bangalore
12.2019 - Current
- Managing compliance, identifying and actioning-upon disputes, high-risk and fraud transactions
- Managing partner bank's audits, agreement closure, integration changes etc
- Maintaining strong relationships with all the acquiring partners across Cards and UPI payment mode
- Working closely with the cross functional teams and liasing with the banks for any onboarding, risk and settlement related issues faced by product, compliance and finance team respectively
- Primary POC for merchant onboarding with banks and acquiring partners like Yes Bank, HDFC bank, Kotak Mahindra Bank, Amex, IMSL etc. Pricing negotiations with the banks for merchant onboarding across different categories
- Managing TAT, commercial revision, transaction failures across payment modes
- Evaluating profit and loss based on the acquiring bank versus merchant commercials, identifying the correct acquiring bank to maximize the profits
- Team handling and training of 6 associates
Customer Success Manager, Operations Lead
Cashfree Payments India Pvt Ltd
Bangalore
01.2018 - 11.2019
- Merchant onboarding, pre and post onboarding risk checks, KYC checks
- Managing Dispute and Chargeback cases raised by partner banks
- Handling end to end payment reconciliation and merchant refunds
- Managing customer care and support queries
- Recovering funds from partner banks
Customer Relationship Officer
Hinduja Global Solutions
Bangalore
02.2017 - 01.2018
- Acting Team Lead and Subject Matter Expert
- Providing weekly reports to clients, providing technical support to HNI customers
- Handling queries via calls, emails and social media accounts
- Handling escalations and coordinating with Relationship Managers
Customer Relationship Executive
Intelleza Technologies
Bangalore
05.2016 - 02.2017
- Key account management
- Acquiring new patient leads
- Revenue Generation
Operations Floor Lead
Practo Technologies
Bangalore
03.2015 - 03.2016
- Team handling, roster making, taking team huddles and 1-1 interactions
- Maintaining NPS, SNPS and performing detractors analysis
- Escalation handling
- Managing process audits and providing feedbacks, process streamlining, managing team schedule adherence and productivity
Education
Bachelor of Technology - Computer Science Engineering
Punjab Technical University
06.2011 - 06.2015
Skills
Project Management
MS Excel
MS Office Tools
Relationship Management
Communication
Scrum
Agile
Client Management
Banking Alliance
Merchant Onboarding
Pre & Post onboarding risk checks
Banking operations knowledge
Hobbies
Travelling, Reading novels
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Assistant Manager - Banking Operations
Cashfree Technologies Pvt Ltd
12.2019 - Current
Customer Success Manager, Operations Lead
Cashfree Payments India Pvt Ltd
01.2018 - 11.2019
Customer Relationship Officer
Hinduja Global Solutions
02.2017 - 01.2018
Customer Relationship Executive
Intelleza Technologies
05.2016 - 02.2017
Operations Floor Lead
Practo Technologies
03.2015 - 03.2016
Bachelor of Technology - Computer Science Engineering
Punjab Technical University
06.2011 - 06.2015