Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Sachin Panwar

Assistant Manager - Banking Operations
New Delhi

Work Preference

Job Search Status

Open to work

Desired Job Title

Assistant ManagerTransaction Monitoring AnalystSenior Analyst - Transaction ScreeningRisk Operations ManagerRisk Operations Analyst

Work Type

Full Time

Location Preference

Hybrid
Location: New Delhi, DLGurgaon, HRNoida, UPGreater Noida, UP
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offWork from home optionTeam Building / Company RetreatsPaid sick leaveFlexible work hours

Summary

Fraud and Risk Operations professional with 4+ years of experience in payment fraud screening, card chargebacks, transaction monitoring, dispute resolution, and fraud investigations. Experienced in reviewing high-volume digital transactions, identifying fraud patterns, managing RFIs and chargeback cases, coordinating with banks and internal teams, and maintaining accurate case records. Strong analytical skills with daily use of Excel and reporting tools to reduce risk and protect revenue.

Overview

2
2
Languages
5
5
years of professional experience

Work History

Assistant Manager - Banking Operations

Instantpay India Limited
05.2026 - Current
  • Streamlined daily banking operations, improving operational efficiency.
  • Enhanced cross-functional collaboration, resulting in improved service delivery, and operational effectiveness.
  • Ensured compliance with regulatory requirements, internal policies, and audit standards.
  • Supported KYC, AML, and fraud risk management processes to strengthen compliance controls.
  • Resolved escalated customer complaints and disputes related to card transactions with a customer-centric approach.
  • Developed and optimized Standard Operating Procedures (SOPs), increasing team productivity.
  • Trained and mentored junior associates, improving individual and overall team performance.
  • Prepared and analyzed daily, weekly, and monthly MIS, and operational performance reports to support decision-making.
  • Served as primary liaison between internal departments, external partners such as partner banks and payment service providers, and stakeholders, fostering collaboration and communication.
  • Developed and optimized Standard Operating Procedures (SOPs), increasing team productivity.
  • Trained and mentored junior associates, improving individual and overall team performance.
  • Coordinated with partner banks and payment service providers to resolve operational and transaction-related issues.
  • Prepared and analyzed daily, weekly, and monthly MIS and operational performance reports to support decision-making.

Senior Associate - Banking Operations

InstantPay
04.2025 - 04.2026
  • Conducted real-time monitoring of digital transactions to detect suspicious payment activity, and fraud risks.
  • Analyzed transaction patterns and customer behavior to investigate high-risk transactions.
  • Managed fraud cases, dispute records, and investigation trackers for timely resolution within service-level agreements.
  • Coordinated with compliance, operations, technology teams, and banking partners to enhance fraud mitigation efforts.
  • Prepared detailed investigation reports and recommended preventive controls based on root cause analysis.
  • Monitored emerging fraud trends to strengthen detection processes through data driven insights.

Associate - Banking Operations

InstantPay
09.2022 - 03.2025
  • Screened daily payment transactions and raised fraud alerts for suspicious activity across digital payment channels.
  • Handled card fraud, RFIs, chargebacks, pre-arbitration, and dispute cases involving POS transactions and ATM/mATM cash withdrawals.
  • Worked with Visa and Mastercard chargeback processes, and coordinated with acquiring banks to support dispute resolution.
  • Reduced chargeback resolution TAT by 25% through workflow optimization and effective case management.
  • Developed Key Risk Indicator (KRI) dashboards and management information system (MIS) reports for senior management using Excel.
  • Maintained CRM records and detailed escalation documentation to support audits, investigations, and regulatory compliance.

Customer Support Officer

Mashreq Global Services (Mashreq Bank)
10.2021 - 03.2022
  • Delivered exceptional customer service by assessing customer needs, resolving account-related inquiries, and ensuring timely issue resolution.
  • Communicated account updates and banking products to increase customer awareness and engagement.
  • Communicated account updates, banking products, and service offerings to enhance customer awareness and engagement.
  • Processed account closures, clearance letter requests, refunds, and credit card service requests in compliance with banking policies.
  • Analyzed customer feedback to identify service improvement opportunities, contributing to an enhanced customer experience.
  • Collaborated with cross-functional teams to resolve complex customer issues efficiently.

Education

MBA - Marketing

K.R. Mangalam University
Gurgaon, HR
06-2019

B.Tech - Electrical And Electronics Engineering

Maharishi Dayanand University
Rohtak, HR
07-2015

Skills

Payment Fraud Screening

Chargeback Management

Card Fraud (POS & ATM/mATM)

Visa & MasterCard Chargeback Rules

Transaction Monitoring

RFI & Dispute Handling

Fraud Trend Analysis

Acquiring Bank Coordination

Investigation Reports

Microsoft Excel and Word

AML/KYC/CDD

Root Cause Analysis

KRI Reporting

Escalation & SLA Management

Timeline

Assistant Manager - Banking Operations

Instantpay India Limited
05.2026 - Current

Senior Associate - Banking Operations

InstantPay
04.2025 - 04.2026

Associate - Banking Operations

InstantPay
09.2022 - 03.2025

Customer Support Officer

Mashreq Global Services (Mashreq Bank)
10.2021 - 03.2022

MBA - Marketing

K.R. Mangalam University

B.Tech - Electrical And Electronics Engineering

Maharishi Dayanand University

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Sachin PanwarAssistant Manager - Banking Operations