ANNU THAKUR
New Delhi
Summary
Dynamic professional with extensive experience at Neet Advisor Pvt Ltd, excelling in client progress monitoring and mentorship. Proven ability in controlling flight operations and delivering exceptional customer service. Skilled in data analysis and adept at handling passenger grievances, ensuring a seamless experience for clients and stakeholders alike.
Overview
9
9
years of professional experience
Work History
BDE Cum Counsellor
Neet Advisor Pvt Ltd
New Delhi
07.2022 - Current
- Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
- Provided supervision and mentorship to junior counselors and counseling interns.
- Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
- Monitored budget expenditures and prepared financial reports for review by management.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Customer Service Agent - Passenger Services
Bird Worldwide Flight Services
04.2016 - Current
- Joined BWFS on 4th April, 2016 as Customer Service Host (CSH) doing facilitation functions for various Airlines (viz
- OD, CX CA, GF, TG, etc.)
- Was promoted to the post of CSA after 6 months & since then working as a dedicated staff for AIR ASIA Airlines
- After transfer in 2019 & since then working as a dedicated staff for OMAN AIR Airlines
- Having in depth knowledge of Air Asia DCS- Navitaire , Sky Speed Air (for ticket bookings & excess baggage collection) & Oman Air DCS - Sabre
Education
B.COM -
Delhi University
03-2022
12th -
N.I.O.S
01.2015
10th -
B.V.B BHAWAN (C.B.S.E.)
01.2013
Skills
- Controlling flight operations
- Data entry
- Office administration
- Passport & VISA check
- Handling passenger grievances
- Handling mishandled baggage queries
- Backend Administration
- Staff Handling
- Record keeping
- Customer service
- Data analysis
Vocational Qualifications
- Aviation
- Hospitality
- Travel
- Customer Service in Frankfinn Institute of Airhostess Training
Personal Information
- Date of Birth: 14/06/1996
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- English
- Himachali
Profile Summary - Experience
6+ years, 2+ year
Timeline
BDE Cum Counsellor
Neet Advisor Pvt Ltd
07.2022 - Current
Customer Service Agent - Passenger Services
Bird Worldwide Flight Services
04.2016 - Current
B.COM -
Delhi University
12th -
N.I.O.S
10th -
B.V.B BHAWAN (C.B.S.E.)
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