Business/Data Analyst with 5+ years of experience in the BFSI domain, specializing in translating business requirements into data-driven insights. Strong background in stakeholder collaboration, requirements analysis, data validation, and performance reporting. Experienced in working with large-scale financial datasets, incident and SLA management, and supporting product and process improvements. Adept at bridging business needs and technical solutions using SQL, Power BI, Excel, and Jira.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services
Trivandrum
11.2022 - 06.2025
Maintained and ensured the accuracy of financial data systems using MySQL, processing high-volume datasets from institutions, including Morgan Stanley and American Express.
Collaborated cross-functionally with data analysts, business analysts, and product managers to improve data extraction processes, and enhance reporting accuracy.
Logged, tracked, and resolved customer incidents in adherence to strict SLA timelines, ensuring consistent, high-quality service delivery.
Increased data scraping efficiency by 99% by designing and implementing advanced AJAX-based web scraping solutions for complex financial institution websites.
Analyzed financial product discrepancies across banking, credit, and loan portfolios; delivered actionable insights, and product improvement recommendations.
Validated and transformed structured data formats (XML, JSON) to ensure integrity and consistency across diverse financial datasets.
Ensured continuous service performance by resolving incidents within SLA thresholds, contributing to improved client satisfaction, and operational excellence.
Facilitated training sessions and mentored juniors on new systems and tools.
Collaborated with cross-functional teams to design effective solutions.
System Analyst
ENVESTNET YODLEE
Trivandrum
07.2020 - 11.2022
Maintained and updated platform configurations for Yodlee's financial data aggregation system, ensuring high system availability and minimal service disruption.
Analyzed customer queries related to existing product functionality; provided detailed resolutions and contributed to continuous product improvement initiatives.
Leveraged data analytics to assess system performance and collaborated with development teams to prioritize high-impact bug fixes and feature enhancements.
Utilized internal monitoring tools such as Splunk and Jira to oversee system health, manage incident lifecycles, and track project progress, ensuring timely resolution and operational efficiency.