ANOOP KALARICKAL

Work History

Private Banking Relationship Manager

ICICI Bank

04.2025 - Current

Provided ongoing performance reviews and updates, ensuring clients remained informed about their investments.
Managed high-net-worth clients'' portfolios, optimizing investment strategies for maximized returns.
Improved customer retention rates through exceptional relationship management skills and targeted marketing efforts.
Strengthened client relationships with regular communication and proactive financial recommendations.
Achieved revenue growth by introducing new banking products tailored specifically for high-net-worth individuals.
Organized educational seminars to help clients make informed decisions about their wealth management strategies.
Maintained up-to-date knowledge of market trends, enabling proactive portfolio adjustments in response to economic shifts.

Regional Head Sales

ICICI Bank

06.2024 - 04.2025

Partnership Development: Built and sustained key business alliances to drive growth and broaden market reach. Negotiated and managed partnerships to align with organizational goals and enhance collaborative opportunities.
Mentorship and Team Development: Mentored and developed team members through targeted training and professional guidance. Designed and implemented development programs to elevate team skills and performance.
Cross-Functional Leadership: Led and facilitated collaboration across departments to streamline processes and achieve unified goals. Drove successful interdepartmental projects through effective leadership and coordination.
Market Expansion: Spearheaded market expansion efforts by identifying and pursuing new opportunities. Conducted thorough market analysis to tailor strategies and penetrate new regions effectively.
Client Satisfaction:Focused on delivering outstanding client service and promptly addressing any issues. Leveraged client feedback to continuously refine service offerings and ensure high satisfaction levels.
Regional Performance Improvement: Analyzed and improved regional performance metrics through strategic enhancements and operational refinements. Monitored and optimized key performance indicators to surpass regional targets.

Relationship Manager

ICICI Bank Limited

11.2020 - 05.2024

Researched market trends to identify prospective customers and their specific needs, leading to a 30% increase in qualified leads.
Motivated a team of 70 executives using innovative engagement techniques, resulting in a 20% improvement in team productivity.
Developed and implemented improvement plans based on performance assessments, contributing to a 25% increase in employee performance metrics.
Managed sales operations across six regions, including Ahmedabad, Baroda, Sabarkantha, Banaskantha, Kutch, and Saurashtra, enhancing productivity by 40% and optimizing operations at point-of-sale agencies.
Onboarded 10+ new channel partners, resulting in a 35% increase in regional sales and a notable rise in regional spending.
Conducted regular reviews with agencies, achieving a 22% improvement in issuance rates and a 30% increase in individual productivity.

Product Manager

ICICI Bank Limited

08.2018 - 10.2020

Coordinated with Vendors and Clients: Managed collaboration with AFC vendors, technology vendors, and clients to finalize requirements and resolve issues, ensuring seamless integration and alignment.
Finalized Processes and Secured Approvals: Coordinated with internal and external stakeholders to finalize processes, securing necessary approvals and reducing project delays by 25%.
Program Set-Up and Technical Integrations: Directed program set-up and executed relevant technical integrations for successful launches, achieving on-time delivery for 90% of projects.
Conducted User Acceptance Testing (UAT): Managed UAT to ensure systems met client specifications before release, achieving a 98% pass rate in initial testing.
Monitored Testing Plans: Ensured timely closure of testing phases by closely monitoring plans and addressing issues during UAT and production, maintaining a 95% adherence to project timelines.
Resolved Testing Issues: Coordinated resolution of issues during UAT and production, minimizing downtime and maintaining system integrity.
Product Lifecycle Management: Managed the entire product lifecycle post-implementation, including monitoring and optimizing performance, contributing to a 35% reduction in operational issues.
Achieved Issuance/Spends Targets: Met and exceeded targets for issuance and spends, achieving a 95% card activation rate for FY 19-20.
Increased Card Issuance and Transactions: Boosted card issuance by 353% and retail transactions by 160% in FY 19-20 compared to the previous year.
Ensured Regulatory Compliance: Maintained strict adherence to processes and regulations, ensuring a 100% compliance rate during audits.
Marketing and Product Visibility: Developed and executed marketing strategies, resulting in increased product visibility and customer awareness, contributing to a 25% growth in market reach.
Provided Training and Support: Delivered training and support to sales team members, contributing to a 20% increase in sales effectiveness.
Promoted Product Awareness: Enhanced product awareness through innovative sales strategies, leading to a 40% increase in product adoption.
Managed Supply Chain Relationships: Maintained strong relationships with supply chain partners, ensuring the availability of materials and hardware, reducing supply chain disruptions by 25%.

Sales Manager - Sales Manager

HDFC Bank Ltd

10.2016 - 08.2018

Created Business Opportunities: Established strategic alliances with Travel Management Companies, Corporate Travel Agents, and corporate organizations, significantly expanding business prospects and opportunities.
Targeted Corporate Accounts: Focused on acquiring large corporate clients for utility payments, vendor payments, and corporate credit cards, driving substantial growth in corporate transactions.
Increased Portfolio Spend: Achieved a 40% growth in average monthly spend on commercial cards by leveraging existing portfolios and developing tailored solutions for corporate clients.
Enhanced Product Holding Ratio: Worked to increase the product holding ratio among existing clients, leading to higher engagement and a more robust portfolio.
Provided Payment Solutions: Delivered customized solutions for payment gateways and point-of-sale systems to large corporate clients, enhancing their transaction efficiency and satisfaction.
Cross-Sold Bank Products: Successfully cross-sold additional bank products, including super premium credit cards and asset and liability products, contributing to overall revenue growth.
Drove Corporate Card Initiatives: Implemented new strategies to increase the number of corporate cards within the existing portfolio, resulting in a significant rise in card issuance.
Targeted Petroleum Dealers: Focused on providing working capital solutions on card platforms for petroleum dealers, improving their financial flexibility and transaction ease.
Improved Sales Processes: Enhanced sales processes and streamlined customer acquisition and onboarding strategies, reducing the time to onboard new clients by 25%.
Developed Value-Added Solutions: Leveraged industry trends to create innovative value-added solutions, aligning with customer marketplace needs and enhancing client satisfaction.

Enterprise Sales Manager

Thomas cook India Ltd

06.2015 - 10.2016

Managed Enterprise Sales: Oversaw enterprise sales operations for the Gujarat region, delivering on turnover, revenue, and net income targets, contributing to a robust growth trajectory.
Consulted with CXO Level Management: Engaged with senior executives as a consultant to optimize travel costs, achieving significant savings for clients and enhancing their operational efficiency.
On-boarded Major Client: Successfully onboarded a high-value client with an annual travel spend of ₹20 crore, significantly expanding the client base and increasing revenue potential.
Customized Services for Corporate Clients: Provided tailored travel solutions to meet specific corporate requirements, improving client satisfaction and retention.
Maintained Key Relationships: Cultivated and sustained strong relationships with key clients, ensuring high levels of service and ongoing business development.
Drove New Initiatives: Implemented new strategies and initiatives to drive business growth, including innovative travel solutions and enhanced service offerings.
Developed Business Plans: Formulated and executed comprehensive business plans and strategies for the Gujarat region, aligning with overall corporate objectives.
Built Client Base: Expanded the client base within Gujarat by proactively engaging with new and existing clients to achieve business goals.
Set and Allocated Targets: Developed monthly targets and allocated them to the sales territory, ensuring alignment with regional goals and tracking performance.
Conducted Market Analysis: Analyzed marketplace and competitor profiles to enhance prospecting efforts and identify new business opportunities.
Collaborated with Teams: Liaised with sales, marketing, and management teams to develop integrated solutions and achieve shared objectives.

Area Business Manager

Super Religare Laboratories Ltd

04.2014 - 06.2015

Developed and Implemented Business Plans: Crafted and executed strategic business plans and strategies for defined market segments, driving growth and enhancing market presence.
Built Client Base: Expanded the client base within assigned market segments, establishing strong relationships and meeting business objectives.
Client Interactions: Managed interactions with new and existing clients to address their needs and achieve business goals, fostering long-term relationships.
Collection and Receivables Management: Oversaw collections and receivables to ensure timely payments, effectively managing financial health within the territory.
Achieved Sales and Collection Budgets: Met and exceeded sales and collection budgets for the designated territory, demonstrating strong financial and operational performance.
Monitored Competitor Products: Maintained up-to-date knowledge of competitor products and pricing, using insights to inform sales strategies and improve market positioning.
Identified Growth Opportunities: Identified and capitalized on growth opportunities within the Gujarat territory, collaborating with sales teams to achieve sales goals.
Organized Promotional Events: Coordinated and executed promotional events to boost sales volume and enhance brand visibility.
Led Solution Selling Strategy: Implemented solution selling strategies to maximize sales of Occupational Health Checkups, tailoring offerings to meet client needs.
Set Up Onsite Medical Facility: Established an onsite medical facility in Mundra, resulting in an average annual billing of ₹60 lakh and significantly improving service delivery.

Territory Manager

Super Religare Laboratories Ltd

01.2011 - 03.2014

Oversaw Patient Functions: Managed day-to-day operations related to patient functions in the Corporate Health Checkups area, ensuring smooth and efficient service delivery.
Coordinated Health Checkups: Liaised with various departments and sections to coordinate health checkup activities, optimizing workflow and service integration.
Client Presentations: Conducted meetings with corporate clients to present health checkup packages, demonstrating the value and benefits of various offerings.
Developed New Packages: Created and introduced new health checkup packages for both corporate clients and external customers, expanding service options and enhancing client satisfaction.
Streamlined Department Operations: Improved departmental processes to enhance efficiency and effectiveness in delivering health checkup services.
Organized On-Site Camps: Arranged and executed on-site health checkup camps for corporate clients, facilitating convenient access to health services for employees.
Prepared Marketing Materials: Designed and produced brochures for corporate clients, effectively communicating the range of health checkup packages and services available.
Client Needs Analysis: Met with existing corporate clients to assess their health checkup needs and made necessary adjustments to existing packages to better meet their requirements.
Revenue Analysis: Analyzed revenue generated from corporate health checkups, using insights to inform business strategies and improve financial performance.
Directed Administrative Team: Led a team of administrative professionals, maintaining accurate sales, inventory, and order documentation to support operational efficiency.

Sales Manager

Talwalkars Better Value Fitness Ltd

05.2010 - 12.2010

Achieved Sales Targets: Delivered on sales targets by implementing and managing an efficient, well-organized sales process, consistently meeting or exceeding goals.
Mastered Selling Skills: Acquired and maintained a strong understanding of fundamental selling skills to enhance sales performance and drive results.
Met Performance Ratios: Achieved individual and collective sales ratios as outlined in goal-setting exercises, ensuring alignment with performance expectations.
Managed Reporting: Maintained all daily and monthly reports in a neat and orderly manner, providing accurate data as required by the Club Manager.
Liaised Across Departments: Effectively collaborated with other departments and club members, ensuring seamless operations and enhancing team cohesion.
Developed Departmental Knowledge: Gained a comprehensive understanding of all departments within the club to support cross-functional collaboration and efficiency.
Established Business Tie-Ups: Forged partnerships with other businesses to boost sales opportunities, broadening the reach and impact of the sales efforts.
Designed and Promoted Packages: Created and marketed attractive sales packages to clients, driving increased revenue through strategic promotions.
Streamlined Sales Processes: Improved sales processes to enhance customer acquisition and onboarding strategies, leading to a more efficient and effective sales cycle.
Hired and Trained Staff: Identified, hired, and trained high-caliber staff, teaching best practices, procedures, and sales strategies to build a strong team.
Initiated Sales and Marketing Plans: Developed and executed new sales and marketing plans for product roll-outs, including strategies for sales, distribution, and media.
Held Weekly Sales Meetings: Conducted weekly meetings with Sales Consultants to identify and address sales obstacles, enhancing overall team performance.
Developed Training Programs: Created and implemented a comprehensive salesperson training program, equipping the team with the skills and knowledge needed to succeed.

Membership Advisor

Talwalkars Better Value Fitness Ltd, TBVF

01.2010 - 04.2010

Conduct Daily Lead Calls: Ensure consistent follow-up with leads through daily calls to drive engagement and potential sales.
Organize Documentation: Maintain and arrange all required documentation systematically to ensure smooth sales processes and compliance.
Close Sales Across Channels: Achieve sales closures by effectively managing leads from various sources, including walk-ins, old leads, new leads, and referrals.
Generate New Leads: Proactively seek and generate new leads to expand the client base and increase membership opportunities.
Collaborate with Team: Work collaboratively with team members to achieve collective sales goals and contribute to a supportive work environment.
Create Tailor-Made Packages: Design and offer customized membership packages to meet the specific needs and preferences of clients.
Oversee After-Sales Services: Manage after-sales services to ensure client satisfaction and address any post-sale issues or inquiries.

Stores Manager

GAS Store

04.2008 - 12.2009

Maximized Sales Performance: Measured daily sales performance using comparative class sales reports from the previous year to drive revenue growth.
Coordinated Sales Promotions and Pricing: Managed sales promotion activities and pricing strategies to enhance merchandise appeal and boost sales.
Oversaw Merchandising and Displays: Directed floor moves and prepared merchandise displays, applying merchandising concepts to optimize store presentation.
Managed Merchandise Flow: Coordinated the movement of merchandise to the sales floor, ensuring efficient stock availability and presentation.
Secured Store Premises: Locked and secured the store to ensure the safety and security of merchandise and store assets.
Controlled Budget and Financials: Delivered positive financial results by adhering to the monthly operations budget and minimizing financial discrepancies.
Rotated Merchandise and Displays: Updated stock and displays to feature new products and promotions, maintaining visual appeal and customer interest.
Maintained Climate Control: Monitored and regulated humidity and temperature in climate-controlled stockrooms to preserve merchandise quality.
Planned Budgets and Authorized Transactions: Planned operational budgets, authorized payments, and managed merchandise returns effectively.
Minimized Shrinkage: Implemented stock rotation strategies to optimize product appeal and reduce shrinkage.
Enhanced Customer Experience: Generated repeat business by providing exceptional customer service, engaging positively with customers, and addressing concerns promptly.
Responded to Customer Concerns: Addressed customer issues with friendly and knowledgeable service, ensuring prompt and effective resolution.

Summary

Overview

Work History

Private Banking Relationship Manager

Regional Head Sales

Relationship Manager

Product Manager

Sales Manager - Sales Manager

Enterprise Sales Manager

Area Business Manager

Territory Manager

Sales Manager

Membership Advisor

Stores Manager

Education

MBA - Marketing

Masters - Marketing Management

Diploma - Retail Management

Bachelor of Commerce - Accounting and Finance

Higher Secondary - Commerce

Skills

Interests

Timeline

Certification

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