ANOOP NAIR

Client - Reserve Bank of India

• Developed and implemented project plans, objectives, schedules, and milestones to ensure the successful completion of the RBI Website Revamp project.
• Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications by following the SDLC lifecycle.
• The solution included RHEL Hat Enterprise Linux (RHEL) OS, Oracle RAC DB, Liferay application platform
• Identify and mitigate risks, proactively addressing potential roadblocks, and implementing contingency plans to maintain project and program momentum.
• Perform ongoing optimization analysis and develop plans to assist in additional cost reduction initiatives across your assigned portfolios.
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
• Develop, maintain, and communicate the program roadmap, strategy, and goals.
• Identified and managed risks associated with infrastructure projects to minimize impact on timelines and budget.
• Prepare the weekly status report and provide regular updates to customers and the internal senior management team on a weekly or bi-weekly status call.
• Obtain sign-off from the customer at appropriate stages of the project delivery.
• Manage project risks, actions, issues, and dependencies (RAID), and resolve conflicts to ensure program success.
• Provided technical guidance throughout the duration of an infrastructure project lifecycle.
• Established clear roles and responsibilities for team members involved in the delivery of an infrastructure project.
• Create detailed program plans, timelines, and resource allocation strategies. Monitor and report on progress, performance, and milestones to senior leadership and stakeholders.
• Participated in post-project audits to identify areas for improvement within the organization's Infrastructure Projects department.
• Developed strategies for mitigating potential problems that could arise during any given stage of a project lifecycle.
• Monitor project progress, adjusting plans and schedules as needed and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle.
• Acted as a liaison between business users and technical teams when resolving complex issues encountered during implementation stages of a project lifecycle.
• Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.
• Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
• Delegate tasks and responsibilities to team members based on their expertise and strengths.
• Provide regular feedback, coaching, and performance evaluations to optimize team productivity.

• Pivotal role in the overall Service delivery framework and Project management to ensure that all the stakeholders are managed throughout the lifecycle of service delivery process
• Supervised/Managed projects for network infrastructure deployment including data links Ethernet, MPLS, 4G along with SDWAN implementation with various vendors & stakeholders across the globe
• Initiating client kick-off call and ensuring common understanding of the project deliverables among all stakeholders prior to execution stage
• Act as a sole interface directly to customers and telco vendors in a project rollout
• I was charged with the responsibility to oversee a range of critical projects from conception to delivery along with the establishment of project implementation methods & procedures
• Regular service review and other meetings to review customers' current business issues & future developments
• Analyze the implications for service requirements, identifying opportunities for improvement, or cross-selling

• Responsible for managing the Telco data circuits like Ethernet, MPLS, 4G (both new and existing) with various vendors across the globe
• Order, budget and track all open wireless/voice/data circuit requests and drive timely installations
• Interaction with multiple stakeholders and business leaders across different verticals and geographies and ensuring all the links work in sync towards a common goal
• Follow-up till delivery and keep the client informed about the delivery
• To foresee the gaps and constraints and work alternatives to deliver customer orders on timely basis
• Weekly, monthly, quarterly calls and meetings with external stakeholders & internal stakeholders discussing project tracker
• Coordinate with the internal team, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner
• Act as a technical and team escalation point for the provisioning group
• Monitoring and controlling the deliverable throughout the life cycle to keep a check on CPI & SPI to ensure the services are delivered as per the agreed timescale with customer

• To support the setup of the Provisioning team
• Ordering/managing provisioning of Telco data circuits, to deliver great customer services
• Adherence and compliance to the defined processes and tasks assigned
• Establish and maintain relationships with customers & third parties/vendors
• Add clear, unambiguous and time bound comments on to the corporate system when tasks or circuit delivery is in jeopardy or delay
• Escalate significant delays to the line manager
• Use appropriate techniques to manage changes in project scope, schedule and costs for billable projects