Anoop Nair
Pathanamthitta
Summary
Over 12 years of experience in administration and customer services. Strong Organization skills Proven skills in problem solving, communication and critical thinking. Demonstrated ability to work under pressure Professional communication skills include fluency in English and Hindi. Graduation in B.A Economics. Computer skills include: - MS Office, internet and email
Overview
12
12
years of professional experience
Work History
Deputy Manager
Sundaram Finance Ltd.
Kayamkulam
05.2013 - Current
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Maintained accurate records of sales activities, customer interactions, and product performance.
- Developed procedures to ensure timely collection of payments from customers.
- Maintained accurate records of all collection activities in accordance with local laws.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Created reports for management on past due accounts and delinquency rates.
- Advised senior management on best practices related to collections policies.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Developed and improved procedures for collection of past due amounts.
- Managed daily posting of payments to customer accounts.
Education
Bachelor of Arts - Economics
University of Kerala
01.2008
Higher Secondary Education -
01.2005
SSLC/CBSE -
01.2003
Skills
- Advanced Scheduling and Organization Skills
- Proficient in Office Management Applications
- Client Relations
- Customer Service & Satisfaction
- Office Space & Equipment Maintenance
- Project Planning & Execution
- Employee performance management
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access)
Languages
English
Elementary
A2
Hindi
Upper Intermediate
B2
Malayalam
Elementary
A2
Timeline
Deputy Manager
Sundaram Finance Ltd.
05.2013 - Current
Bachelor of Arts - Economics
University of Kerala