Anoop Bhargav
Director - Key Account Management
Gurugram
Summary
Strong, client-focused leader and problem solver dedicated to delight clients, streamline processes and promote organizational efficiency. Have diverse experience in key account management, P&L, customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Built and worked with cross-functional, multi-disciplinary, multi-national teams in Logistics, Engineering Services, Digital Marketing and Hospitality domain for over 12 years. Have picked up the best practices which helps to think outside the box, be agile, and walk the path less taken.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Director Key Account Management
Prozo Distributions Pvt. Ltd
08.2023 - Current
- Offering Customer and Client Delight to D2C Brands
- P&L, NPS, CSAT Management
- Identifying cross-selling and up-selling opportunities
- Play transformative role in building high performing team, process from zero to one, and one to n
- Provide mentorship and cultivated positive work environment to decrease attrition and increase team morale
Senior Manager Key Account Management
Delhivery Ltd
04.2019 - 07.2023
- Enhanced Client Experience to all the Strategic B2C Key Accounts (Amazon, Flipkart, Meesho, Myntra, AJIO, Nykaa, etc)
- Played transformational role within the Vertical to reduce the Cost
- Effectively managed team of 25 with span of control of 2
- Held various positions starting since 2019. Got two promotions.
Team Lead - Business Development & KAM Europe
Vee Technologies
05.2018 - 03.2019
- Focused on Inside Sales & KAM activities in Automotive, Aerospace Industries in Western Europe
- Managed team of 4 BDE and achieved targets
Business Manager
ValueFirst Digital Media Pvt. Ltd
08.2017 - 03.2018
- Focused on New Acquisition Sales activities in South India by cold calling 20 new, well researched prospects per day
- Achieved Targets
Senior Business Development Executive
TAAL Technologies Pvt. Ltd
08.2016 - 06.2017
- Focused on Inside Sales activities in Automotive Industry in Germany, Austria, and Switzerland Regions
- Achieved targets
Performance Analyst
DHL Freight Forwarding GmBH
02.2013 - 04.2015
- Prepared daily, weekly, monthly Freight Performance Reports for 33 Country Managers
- Developed new KPIs
Application Engineer
Customised Technologies Pvt. Ltd
07.2010 - 10.2011
· Machine installation and provide training.
· Provide maintenance and service annually/periodically
· Business Development and Exhibition Participation
Education
EMDP Certification - General Management
Indian Institute of Management
Kozhikode, India 03.2022 - 02.2023
Master of Arts - International Marketing And Management
IUBH School of Business And Management
Bad Honnef, Germany 09.2012 - 06.2015
Bachelor of Science - Mechanical Engineering
Malnad College of Engineering
Hassan, India 06.2006 - 06.2010
Skills
- Key Account Management
- C-Suite/Stakeholder Management
- P&L, NPS, CSAT
- Building Zero to One and One to n
Client Servicing
- E2E Ownership
Team Building and Leadership
- Problem Solving
- Business Development
- Process Excellence
- Program/Project Management
Strategic Planning
- Sales
Decision-Making
Customer Service
Timeline
Director Key Account Management
Prozo Distributions Pvt. Ltd
08.2023 - Current
EMDP Certification - General Management
Indian Institute of Management
03.2022 - 02.2023
Senior Manager Key Account Management
Delhivery Ltd
04.2019 - 07.2023
Team Lead - Business Development & KAM Europe
Vee Technologies
05.2018 - 03.2019
Business Manager
ValueFirst Digital Media Pvt. Ltd
08.2017 - 03.2018
Senior Business Development Executive
TAAL Technologies Pvt. Ltd
08.2016 - 06.2017
Performance Analyst
DHL Freight Forwarding GmBH
02.2013 - 04.2015
Master of Arts - International Marketing And Management
IUBH School of Business And Management
09.2012 - 06.2015
Application Engineer
Customised Technologies Pvt. Ltd
07.2010 - 10.2011
Bachelor of Science - Mechanical Engineering
Malnad College of Engineering
06.2006 - 06.2010
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