ANOOP KUMAR NAIK
Aviation /Customer Success
Bangalore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Productive, Dynamic and Ambitious individual with over 15 years of experience,
Overview
13
13
years of professional experience
15
15
years of post-secondary education
5
5
Languages
Work History
Deputy Manager - Guest Experience
Bangalore International Airport Limited
7 2019 - Current
- Consistently provide and expeditious, caring, high quality, effective and timely services to all the guests
- Plan and assign required resources as per business requirement
- Advance liaison with internal & external stakeholder to ensure seamless experience
- Enhance guest experience during facilitation through actively interacting with guests and associates
- Manage team performance, create and drive healthy work practices
- Keep the management apprised of the important movements
- Ensure accurate shift changeovers and prompt response to the exigencies
- Meticulously record chain of events, a resource allocation and regular follow ups with relevant stakeholders.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Cabin Supervisor - Check Crew
Jet airways India Limited
02.2011 - 06.2019
- Supervise Safety Standards and are adhered with no dilution of set standard operating procedures as per Indian Government (legal), DGCA and Company Operating Standards
- Maintain current knowledge of rules and regulations, policies and procedures for the operations of the aircraft and ensure that they conform to regulatory requirements
- Recommend changes to the training and service delivery team based on team performance and feedback
- Strict adherence to company grooming & turn out standards and defined services/safety standards by conducting timely reviews and checks
- Conduct Cabin Crew Safety and Service Performance Assessments
- Ensure On-Time Performance is maintained
- The employee is assessed, monitored, coached and provided with performance feedback
- Ensure healthy work environment for colleagues in line with Organizational culture
- Ensure effective Administration, Performance and Operations Management
- Ensure various complaints, compliments and key concern areas are regularly communicated and actioned upon.
Education
Bachelor of Commerce -
Baldwins Methodist College
Bengaluru, India 01.2005 - 04.2008
Pre-University - undefined
Seshadripuram Pre University College
01.2003 - 04.2004
School - undefined
B. P. Indian Public School
01.1992 - 04.2002
Skills
- Cost analysis and savings
- Task Delegation
- Performance Improvements
- Process and procedure development
- Employee Performance Evaluations
- Recruiting skills
- Operations Management
- Staff Training and Development
- Staff Management
- Performance reviewing
- Business Development
- Project Management
- Customer Relations
- Strategic Planning
Projects
Terminal 2 - Airport Expansion, 06/01/21, Present, Formulated development plan and standard operating procedures for improvising and developing facilities to provide best in class experience to ever-growing passenger traffic of Bangalore City.
Disclaimer
The above given information is true to best of my knowledge and belief. Thank you for your time reviewing my Resume.
Accomplishments
- Supervised team of 48 staff members.
- Collaborated with team of 35 in the development of Terminal 2 - BIAL.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Vendor Issue which led to Operations.
Timeline
Cabin Supervisor - Check Crew
Jet airways India Limited
02.2011 - 06.2019
Bachelor of Commerce -
Baldwins Methodist College
01.2005 - 04.2008
Pre-University - undefined
Seshadripuram Pre University College
01.2003 - 04.2004
School - undefined
B. P. Indian Public School
01.1992 - 04.2002
Deputy Manager - Guest Experience
Bangalore International Airport Limited
7 2019 - Current
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