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Senior Process Executive

Senior Executive - Process

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Associate Principal Engineer

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Versatile and results-oriented professional with a diverse background in public administration, financial operations, and corporate leadership. Proven track record as a Barangay Secretary in managing complex legal documentation and community governance, complemented by technical expertise as an Accounting Staff member specializing in project-based job costing and full-cycle fiscal management. A seasoned leader in the BPO and tech sectors, having progressed from a Call Center Associate to an Account Supervisor and Senior Process Executive for a premier streaming platform. Expert in driving key performance indicators (KPIs), conducting quality audits, and providing strategic support to global content creators. Adept at navigating high-pressure environments, fostering stakeholder relationships, and implementing process improvements that ensure operational transparency, financial stability, and superior customer satisfaction.

 Results-driven accounting professional with  8 years and 5 months  of hands-on experience specializing in  Accounts Payable (AP)  and  Accounts Receivable (AR) . Adept at managing the complete AP and AR processes, ensuring timely and accurate invoicing, payment processing, collections, and account reconciliations. Proven track record as a Subject Matter Expert (SME) in driving efficiency improvements, resolving complex discrepancies, and optimizing cash flow management. Experienced in leading teams, providing training and guidance, and ensuring compliance with financial policies and regulations. Strong analytical skills and a customer-focused approach to problem-solving, ensuring smooth financial operations across departments. 

Dynamic Senior Technical Process Executive at Infosys with a proven track record in troubleshooting complex issues and enhancing operational efficiency. Detail-oriented and customer-focused IT Support Executive with proven experience in providing timely and effective technical assistance. Skilled in global IT support and troubleshooting hardware/software issues, managing user accounts, and maintaining system performance across diverse IT environments. Adept at ensuring minimal downtime and delivering quality support in fast-paced settings.

Investigates and solves customer concerns to resolve process problems. Well-versed in gathering, reviewing and reporting on trends with potential negative impact on our customers. Adept at achieving service and productivity benchmarks consistently.

Ansel Lobo

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Senior Process Executive

Senior Consultant

Quality Analyst

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Bachelor of Engineering

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