Anshu Sharma
CUSTOMER SUCCESS EXECUTIVE
Jammu
Summary
With 3+ years of experience in telecommunication sector and 1+ year experience in Customer Support In Canadian Health Care, looking for a challenging opportunity in Customer Support (Tech/Sales/Health). Capable and flexible to work under aggressive project time-lines. Good communications skills and high understanding of sense of responsibility.
Successful Executive with over years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Customer Success Executive
Troy Consulting Private Limited (Kluvor)
02.2024 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
RF (Drive Test) Engineer
02F Consultancy Pvt. Ltd.
01.2018 - 02.2021
- SCFT
- Performing SCFT(Single Cell Functioning Test) of fresh on air site
- Having experience of all parameter testing statically & dynamically especially on LTE & GSM technology
- CLUSTER DRIVE: Done cluster drives for both operator ie; Air-tel including pre audit & post audit & optimization as per requirement of routes
- Hard Optimization: Having experience in proper optimization of site as per customer requirements in take care of proper safety ppt
- Streamlined reporting processes by developing automated scripts for processing raw drive test data.
- Site Audit of Existing and Newly-Integrated Sites
- Analyzing KPI of Drop Cells, HOSR, and Blocking by analyzing Daily Radio Report
- Making presentations plots (Rx Qual, Rx Lev, RSRP, RSRQ, SINR)
- Analysis of log files on TEMS, AZQ ,XcaI
- Planning Capacity sites based on the utilization & blocking of the sites
- Conduct Cluster Drive, Benchmark & TRAI Drive
- Performing drive test and post-processing of drive test data and Performance Analysis of each site
- Technical support to customer care department for resolving coverage complaints
- RF Nominal site planning
Education
Higher Secondary -
Govt. HSS Sunderbani
Master of Arts - Public Administration
Indira Gandhi National Open University
Delhi01-2020
B.E - Electronics and communication
MIET Jammu
01.2012 - 01.2016
Skills
- Customer Inquiry Management (CIM)
- Complaint resolution
- Medical terminology knowledge
Customer relations
Problem resolution
Workflow planning
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Sh. Rakesh Chander Sharma
- Gender: MALE
- Nationality: Indian
- Marital Status: Married
Higher Secondary Qualification
69%, JKBOSE, Govt. HSS Sunderbani
Timeline
Customer Success Executive
Troy Consulting Private Limited (Kluvor)
02.2024 - Current
RF (Drive Test) Engineer
02F Consultancy Pvt. Ltd.
01.2018 - 02.2021
B.E - Electronics and communication
MIET Jammu
01.2012 - 01.2016
Higher Secondary -
Govt. HSS Sunderbani
Master of Arts - Public Administration
Indira Gandhi National Open University
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