Anshul Dosaj

• Working as Manager with ICICI Bank
• Responsible for timely processing of bank transactions.
• Ensuring timely resolution of customer queries and improving customer service levels
• Catering corporate and GBG relationships.
• Forex Remittances -Corporate Iconnect- Retail and Corporate Customers
• Responsible for generating Operating Income
• Responsible for lead generation for Current Account to new customers and deepening of account balances for existing customers
• Compliance to the bank's rules - internal guidelines, processes and procedures.
• Catering Working Capital requirements of existing clients and onboarding of new Working Capital clients.
• Servicing like setup of CIB, LC,BG, LCBD, PFMS in existing and new clients
• Developed team communications and information for meetings.
• Resolved problems, improved operations and provided exceptional service.
• Created plans and communicated deadlines to complete projects on time.
• Carried out day-to-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.

Customer Service and Operations

• Retail Banking Operations

· Responsible for timely processing of bank transactions like

- Funds transfer

- Cash Authorization

- Cheques Authorization

- Opening of accounts

- Reconciliation of office accounts

- Ensuring timely resolution of customer queries and improving customer service levels.

-RTGS/NEFT

- Forex Remittances

-Corporate iconnect- Retail and Corporate Customers.

-ECS

-Solving of Customer Queries

-Designing Investment Portfolio for Customers

· Conducts outbound marketing calls and scouts for new leads and referrals to generate business

· Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base)

· Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.

· Compliance to the bank's rules - internal guidelines, processes and procedures

· Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis

· Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business

• Class Room & On the job training on functionalities of the Bank including Project work.

• Extensive Research on Smart phones and Analysis on Different Smartphone’s design and features
• Preparing MIS Report to provide feedback to the top management on business operations and market feedbacks
• Conducting Retail Audits on competitors and their products and updating the management

• Project on Oil Economics and Prices..
• In depth analysis on prices of different oils and how price different from state to state...Price Analysis.