A learning enthusiast has an impressive background in various projects (Like Merchandising, Product trainer, Business analyst, New project opening) and my journey has led me to my current role as a store manager at Reliance brand limited (Hamleys), overseeing a 5000 square foot store. Their diverse project experiences have likely equipped with a wide range of skills and knowledge, making me well-rounded and adaptable. In my role as a store manager at Hamleys, I am responsible for the operations of a sizable retail space, which requires strong leadership, organizational, and customer service skills. This unique combination of a passion for learning and practical 5+ year experience in store/merchandising management positions me as a capable and resourceful individual in the world of retail and merchandising
Sale-
- sales forecast,achieving and exceeding commercial targets.
-Right product to right customer ( Product availability )
-Inventory management
- Manage the team that they can sell by adopting commercial policies and achieve and exceed KPIs.
-Customer Relationship (satisfy or Satisfy) to retain the old customer and add new one for sales growth.
- Team training on new launch which help them to sell easley .
Commerce-
Actively doing management of commercial operations task trough daily manager task like stock availability , Display and commercial decisions
Image-
Guiding the teammates teammates to represent themselves with the right image of the organization and to respect the image of the site ( Follow the code of conduct )
Training and development-
Implemented Weekly toy training to making teammates autonomous on their actions through continuous training to understand new and tricky toys ( freaky friday) . also identifying and developing new potential supervisor for the store and the region.
Flow and financial ratio-
Forecasting and maintaining the margin gap expenses for the store (stock and flows) . to be responsible ,forecast and maintain the overhead costs
Efficiency-
I am managing the daily , seasonal , commercial activities and processes tasks by simplify them through right investment of hour's at store with the right roster management. ( Right person at right time)
Safety -
Always vigilant for safety and well being of our customers,teammates and the assets .
( By providing fire an rescue tracing to the teammates , Monthly checking MCP , Fire extinguisher )