Summary
Overview
Work History
Skills
Areas of Expertise
Timeline
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Anshul Sonar

Anshul Sonar

Technical Delivery Specialist/ Technical Project Manager
Faridabad

Summary

A motivated professional with 18 Years of experience in, Information Technology - Infrastructure services with Network Planning, Designing and Network Operations. Experience in Telecom, Logistic and Manufacturing, Automobile domains.


Over 8 years of experience in timely and managing Technical Network Infrastructure Project & complex deliveries for the reputed companies globally. Team-oriented and adaptable, excelling in dynamic environments while focusing on reliability and customer service.


Holds a bachelor's degree in Computer Science(B.Tech), Certified CCNA, CCNP, ITIL & APM

Overview

18
18
years of professional experience

Work History

Technical Delivery Specialist

British Telecom E-Serv (India) Pvt Ltd.
11.2021 - Current
  • Currently working as a Technical Delivery Specialist responsible for owning and delivering the complex network Infrastructure projects end to end for various international contracts across the globe.
  • Involved in data network solution deliveries from end to end.
  • Deploy and administer LAN, WAN, Wireless, Security, SD-WAN and remote access technologies.
  • Act as a single point of contact for clients for any queries (technical/non-technical) regarding the migration or any complex delivery.
  • Adapted to changing schedules or task as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Managing stakeholders at different hierarchy.
  • Maintain risk register and highlight the same on time to avoid delay in Project deliveries.
  • Track the progress on regular basis and mark the completed milestone.
  • Involve in technical discussion regarding design issue or any other challenges during implementation activities.


  • Deliver and document customer projects on SharePoint and Planview.


  • Involved in service improvement plan to ensure better customer experience.


  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.


  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanour.

Technical Delivery Professional

British Telecom E-Serv (India) Pvt Ltd.
03.2018 - 11.2021

Network Planning & Project Team

Tata Consultancy Services Ltd
06.2013 - 02.2018
  • I was a part of Network Planning & Project Team responsible for managing, planning, and designing the Network Infrastructure for a major client (Jaguar & Land Rover, UK) and their 100+ NSC (National Sales Centre of Jaguar & Land Rover) sites in leveraged mode.
  • Planned, coordinated, managed and executed multiple sites migration as per the network design (High and Low Level), Producing BOM (Bill of Materials), procuring the devices and implementing network topology as per the standard design guidelines and optimize network performance.
  • Develop and oversees project plans for the network roll-out, consolidation and expansion and transition Process of projects from transition team to managed network Team (BAU).

Sr. Administrator Operations

Tech Mahindra Ltd. (British Telecom)
02.2011 - 02.2013
  • Worked as a Sr. Administrator Operations and use to migrate, Lloyd Banking Group’s and Halifax Bank of Scotland’s, network from IBM management to British Telecom management.
  • To configure Cisco 1900, 2800, 3800, 7200, 7600 series Routers and Cisco 2950, 3550, 3750, 4500 switches and core 6500 switches.
  • To identify the challenges in performing activity and try to find out the resolution in order to run project smoothly.
  • To brief the team members about modifications or update in process timely.
  • To prepare work-around for the team in case of any challenges or issue faced during the sites migration.
  • To monitor team performance and ensure adherence to Quality standards by meeting SLA.
  • To monitor the alarms during the migration to prevent raising a false incident or ticket.
  • To prepare reports for the migrations done and status communication on daily basis.
  • Contribution to Knowledge Management and sharing activities.
  • Ensure 100% compliance with SLA targets.
  • Experience with network management and automation tools.

Network-Analyst

HCL Technologies (Cisco TAC)
07.2008 - 02.2011
  • Worked as a Cisco TAC Engineer on Cisco Routing Protocol Technology.
  • Ensuring working within SLA for the team.
  • Hand on experience on Cisco Router and Switches (layer 2 and layer 3).
  • Worked in a Team of 16 Engineers handling Cisco TAC cases on Routing and Switching Technology.
  • Part of the Pilot batch of engineers hired for HCL Technologies-Cisco TAC.

Technical Support Engineer

V-Customer (NetGear Technical Support)
06.2007 - 06.2008
  • Providing troubleshooting expertise for the home and small business customers using NetGear SOHO Routers, Switches.
  • Live Troubleshooting on complex cases.
  • Handling the unresolved & inbound calls along with handling new product support.
  • Ensuring proper quality for the technical trouble shooting.

Skills

Customer Handling Tools: CRM, BMC Remedy, SNOW, Alcatel QIP, Global scape MFT, HP NNmi, Expedio, Ms-Visio

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Areas of Expertise

  • Transition and Transformation (T&T) Project management, Problem Management managing capability, Project documentation, Vendor management, Change management, Project acceptance, Operational excellence, and Closure.
  • Planned, coordinated, managed and executed multiple sites migration as per the network design (High and Low Level), Producing BOM (Bill of Materials), procuring the devices and implementing network topology as per the standard design guidelines and optimize network performance.
  • Managed LAN/WAN projects as per organisational requirements, governed by communication protocols and as per the network architecture including hardware refresh and decommissions.
  • Coordinated and conducted meetings with customer representative, and involved 3rd party vendors to ensure quality of End-to-End delivery, for customer projects (Transition, transformation and BAU projects).
  • Constantly maintained focus on Responsiveness and timely delivery within agreed cost and scope.
  • Maintained track of project and its progress and communicated the same to the customer on regular basis.
  • Always involved in technical discussion with the customer or the stakeholders in a project as in when required.
  • An effective communicator, able to communicate with all levels of hierarchy, able to communicate technical information to non-technical personnel.
  • Worked on the real time reporting, maintained, and circulated the reports on weekly basis.
  • Constantly focused on improving customer service through improved infrastructure management.
  • Experience in training & mentoring team.
  • Hands on experience on various Cisco platforms Including Nexus Devices (2K, 5K & 7K).
  • Strong technical experience in configuration and troubleshooting LAN/WAN/Wireless/Security including FW/TCP/IP based applications and networks to ensure minimum downtime and maximum availability of network.

Timeline

Technical Delivery Specialist

British Telecom E-Serv (India) Pvt Ltd.
11.2021 - Current

Technical Delivery Professional

British Telecom E-Serv (India) Pvt Ltd.
03.2018 - 11.2021

Network Planning & Project Team

Tata Consultancy Services Ltd
06.2013 - 02.2018

Sr. Administrator Operations

Tech Mahindra Ltd. (British Telecom)
02.2011 - 02.2013

Network-Analyst

HCL Technologies (Cisco TAC)
07.2008 - 02.2011

Technical Support Engineer

V-Customer (NetGear Technical Support)
06.2007 - 06.2008
Anshul SonarTechnical Delivery Specialist/ Technical Project Manager