R. HELAN MARY
Chennai
Summary
Dynamic professional with proven success at Star Health and Allied Insurance Co. Ltd. in grievance redressal and customer satisfaction. Expertise in Tally ERP and financial reporting has led to significant process improvements and enhanced service delivery. Committed to operational excellence and effective stakeholder engagement.
Overview
13
13
years of professional experience
Work History
Executive – Grievance Redressal
Star Health and Allied Insurance Co Ltd
Chennai
05.2024 - 02.2026
- Resolved customer complaints through CRM systems, achieving timely resolutions.
- Keep customers informed on case progress and ensure satisfaction with outcomes.
- Collaborate with operations teams to meet KPIs and service standards.
- Tracked complaint lifecycle and prepared management updates to inform decision-making.
- Identified process improvement opportunities that contributed to reduction in complaint volumes.
- Coordinate training needs based on recurring issues.
Senior Accountant
William Gregor Ltd
06.2013 - 08.2023
- Managed accounting operations, including Tally entries and financial reporting, to support accurate financial management.
- Prepared financial statements, invoices, and purchase orders.
- Prepared GST and TDS filings, ensuring compliance with regulations and timely submissions.
- Conducted reconciliation of customer accounts and bank statements, maintaining accurate financial records.
Education
MBA - Finance
Madras University
ChennaiB.Com -
SRM University
Executive Accounting Practices -
VIVAC Skill Training Academy
Skills
- MS Office
- QuickBooks
- Tally ERP
- Tally Prime
- GST Filing
- TDS Filing
- Financial Reporting
- Reconciliation
- Communication
- Stakeholder Management
Languages
- English
- Tamil
Personal Information
- Current CTC: 4,27,000/ Annum
- Date of Birth: 01/23/87
- Marital Status: Married
Timeline
Executive – Grievance Redressal
Star Health and Allied Insurance Co Ltd
05.2024 - 02.2026
Senior Accountant
William Gregor Ltd
06.2013 - 08.2023
MBA - Finance
Madras University
B.Com -
SRM University
Executive Accounting Practices -
VIVAC Skill Training Academy