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Aiming for pivotal Senior level roles in IT Infastructure Support Services with rich exposure to Project Improvements and Operational Excellence Senior IT Executive ITIL V3 Certified Professional with nearly 14.11 years of rich experience in Strategic IT Management, IT Service Delivery, Security Cloud Operations and Program / Project Management with a strong record of contributions in streamlining operations, invigorating businesses, heightening productivity, systems & procedures across IT domain CO R E CO MPETENCIES ~ IT Infrastructure Management Security Cloud Operations ~- Transition Planning and Support ~Project Management ~ Service Delivery ~ Release & Deployment Management ~ Application Management ~ Change Management ~ Incident / Problem Management ~ Configuration Management ~ IT Service Management ~ IT Service Continuity Management ~ SLA Management & Governance ~ Team Management & Mentoring PR OFILE SU M MARY Forward-focused IT Infrastructure/Project Manager with expertise in concepts of end-to-end project planning and implementation, Asset Management, System Admin Support, Virtualization (Vmware), Mobile Device Management and Storage Operations (FC, iSCSI & SAS) Expertise in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology & products, negotiating with vendors, finalising Service Level Agreements, outsourcing tasks and directing the timely completion of projects Directed mapping of business processes, drawn out the reengineering plan, steered transformation of organisational practices / data centric operations with focus on leveraging IT as a strategic tool and assessing impact of IT-based interventions through regular audits Extensive experience in designing & implementing IT strategy, leading teams for successful project implementation while ensuring a high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes Problem solver with a passion for technology; Skilled in grasping the big picture, conceptualising, developing & implementing solutions and partnering closely with business leaders & stakeholders Achievement-Oriented professional with excellent people management skills and proficiency to manage change with ease. Delivery governance across the project : Create weekly/monthly/ quarterly MIS reports to monitor and track overall project performance. Conduct periodic reviews with the delivery team on operational,quality & fulfillment parameters CSI Initiatives & new idea generation & its implementation on existing projects.

Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills.
High-energy telemarketer with several years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.

Looking forward growing in a company that will provide the possibility of developing my skills in favor of the company’s mission. I want to develop and maintain effective relations with the company and its employees at various level of organizations.

Dynamic professional with experience at SBI Securities, specializing in customer engagement and data analysis. Expertise in Microsoft Excel and strong communication skills contributed to successful loan product promotions and increased customer satisfaction. Achieved sales objectives through effective collaboration and problem-solving in high-pressure environments.

Anthony Paul Jerad

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Tele caller

Tele Marketing Executive

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Tele Marketing Executive, Tele caller

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10th -

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Tele Marketing Executive, Tele caller

Tele caller

Tele Marketing Executive

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10th -

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