Antima Tiwari
Pune
Summary
Business development executive with a track record of driving sales growth and enhancing client satisfaction. Specializes in strategy development, negotiation, and market analysis, leading to tailored solutions and business expansion. Proven ability to optimize operational processes and implement effective business solutions, focusing on project management and strategic planning to improve efficiency and reduce costs.
Overview
12
12
years of professional experience
Work History
Freelancer
A&T telecommunication.
Lucknow
05.2020 - Current
- Collaborated with clients to understand project requirements and deliver tailored solutions.
- Conducted market research to inform project direction and client strategies.
- Communicated regularly with clients to provide updates and gather feedback on projects.
- Coordinated with vendors and other freelancers to streamline project execution and resources.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
Business Development Executive
IQINFOTECH
Noida
04.2019 - 04.2020
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Set up and maintained global account management and reporting tools and processes.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Delivered campaigns to solidify new client opportunities, and generate new business.
- Presented innovative digital media marketing presentations to executive decision-makers.
- Developed short-term and long-term sales objectives, and strategic plans to meet market needs.
- Negotiated and closed long-term agreements with new clients in the assigned territory.
- Product and service sales.
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Senior Customer Service Executive
Ienerziger
Noida
04.2018 - 03.2019
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Implemented and developed customer service training processes
- Compiled customer feedback and recommended service delivery improvements to management
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Responded to customer inquiries and queries to provide thorough and speedy resolutions
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges
Sales Executive
CIPL
Delhi
02.2016 - 01.2018
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Led targeted training programs to educate staff on product benefits and service capabilities
Counselor
American Institute Of English Language
Lucknow
12.2014 - 01.2016
- Counseled students wherein behavior, school progress, mental or physical impairment indicated need for assistance, diagnosing students' problems and arranging for needed services
- Partnered with school administrators, teachers and parents or guardians to provide students with appropriate and adequate counseling support in school
- Developed and executed go-to-market plans and facilitated internal organizational readiness
- Communicated value and position to sales team and developed tools to support selling process
Computer Operator
EHVTower Construction Co.
Lucknow
08.2013 - 11.2014
- Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows
- Provided documentation on start-up, shutdown and first-level troubleshooting of technical processes to support desk staff
- Configured hardware, devices and software to setup workstations for employees
- Recommended network security standards and upgrades to management
- Recommended architectural improvements, design solutions and integration solutions
Education
B.Tech - Electronic & Communication Engineering
HITM
Lucknow, UP06.2013
Skills
- Business development strategies
- Prospect targeting techniques
- Client communication
- Market research
- Sales strategy
- Customer relationship management
- Problem solving
- Negotiation
- Client management
- Customer support
- Business analysis
- Risk management
Disclaimer
I hereby declare that all the above information is true in the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Father's Name: D.k. Tiwari
- Mother's Name: Rekha Tiwari
- Date of Birth: 10/10/93
- Gender: female
- Marital Status: single
Timeline
Freelancer
A&T telecommunication.
05.2020 - Current
Business Development Executive
IQINFOTECH
04.2019 - 04.2020
Senior Customer Service Executive
Ienerziger
04.2018 - 03.2019
Sales Executive
CIPL
02.2016 - 01.2018
Counselor
American Institute Of English Language
12.2014 - 01.2016
Computer Operator
EHVTower Construction Co.
08.2013 - 11.2014
B.Tech - Electronic & Communication Engineering
HITM