Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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ANU JOSE

ANU JOSE

Thrissur

Summary

Dynamic Senior Lead Analyst with expertise in data analysis and CRM management. Proven track record in enhancing sales strategies through effective communication and critical thinking. Skilled in advanced Excel for data visualization, driving process improvements that significantly boost operational efficiency. Committed to delivering exceptional customer support and fostering client relationships.

Overview

4
4
years of professional experience

Work History

Senior Sales Operations Analyst

LEARNBAY
07.2023 - Current
  • Manage and maintain data accuracy within the CRM software.
  • Collaborate with cross-functional teams (Sales, Marketing, and Finance) to align sales strategies.
  • Provide administrative and operational support to the sales team as needed.
  • Collect, analyze, and interpret sales data to support business decisions.
  • Identify process inefficiencies, and support the implementation of improvements.
  • Data Analysis and Visualization (Excel)
  • Callyzer configuration.
  • Customer Relationship Management includes support, service, and retention.
  • Auditing of calls, quality analysis, and giving feedback.

Business Development Executive

EXTRAMARKS EDUCATION
01.2022 - 01.2023
  • Facilitated meetings with parents to inform them about available courses.
  • Conducted cold calls to generate new leads.
  • Executed promotional events at school to enhance visibility.
  • Delivered subject matter solutions tailored to student needs.
  • Provided product demonstrations and successfully closed sales.
  • Converted prospective customers into loyal clients.
  • Followed up with existing clients to maintain relationships.
  • Maintained accurate records using CRM software.

Education

Master of Business Administration - Marketing & Finance

Sahrdaya Institute of Management Studies
Kodakara
12.2021

Bachelor of Science - Mathematics

Sree Kerala Varma College
Thrissur
05.2019

Skills

  • MS Excel, PowerPoint, Word
  • Adv Excel: Lookups, pivot table, charts, dashboards, etc
  • Data analysis expertise
  • Report generation
  • Customer support
  • CRM management
  • Effective communication
  • Critical thinking and problem solving

Languages

English, Malayalam, Tamil

References

  • Mohammed Afzal, Manager- Lead Management, 9686860224, Learnbay
  • Swagath, T R, Manager- Business Development, 8129129446, Extramarks

Timeline

Senior Sales Operations Analyst

LEARNBAY
07.2023 - Current

Business Development Executive

EXTRAMARKS EDUCATION
01.2022 - 01.2023

Master of Business Administration - Marketing & Finance

Sahrdaya Institute of Management Studies

Bachelor of Science - Mathematics

Sree Kerala Varma College

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ANU JOSE