Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Konda Charan Teja Reddy

Senior Order Management Specialist
Hyderabad

Summary

Diligent Order Management Specialist with 6+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies through APAC&AMER regions.

Work History

Senior Sales Operations Analyst

Juniper Networks
  • Creating sales order for for Clients Using Transaction code Such as( ME21N, VF01, VA01 ) in Sap.


  • Evaluated current workflows for efficiency improvements, implementing changes that led to a reduction in processing time for complex orders.


  • Assisted in the development of standard operating procedures for the Order Management team, promoting consistency across all processes.


  • Expedited urgent orders for high-priority clients, coordinating closely with cross-functional teams to meet tight deadlines.


  • Provided support to sales representatives during the quoting process for custom orders, ensuring accurate pricing information was communicated to customers.


  • Collaborated with sales and logistics teams to ensure seamless coordination of shipments, deliveries, and returns.


  • Trained new hires on company-specific software applications and best practices within the Order Management department.


  • Streamlined order processing by implementing efficient order management systems and protocols.

Senior Order Management Analyst

VMware
  • Experience in working on E2E Purchasing Order creation, Quotes Tracking Service Contracts using Sap& Oracle- E Business Suite.


  • Reduced order discrepancies by conducting thorough audits and addressing potential issues proactively.


  • Handled purchase order using Sap Transactional codes, Also work on oracle Service contracts, and Contract Management. Also perform weekly error Report.


  • Supporting Global teams working with colleagues and stakeholders who are spread across different GEO's such as Americas, EMEA, and Asia Pacific.


  • Facilitated knowledge sharing among team members through regular training sessions and mentorship opportunities, fostering a collaborative work environment.


  • Managing a team of 8 members in absence of Team lead. Training for New joiners & Mentoring.


  • Improved customer satisfaction rates with timely and accurate order updates, ensuring smooth transactions from start to finish.

Order Management Analyst

Genpact
  • Managed high volumes of orders, ensuring accurate data entry and prompt fulfillment.


  • Conducted periodic audits of order data to maintain accuracy and consistency across all records.


  • Supported sales efforts by providing detailed reports on order status, backorders, and shipment delays for improved decision making.


  • Improved customer satisfaction with timely order processing and regular status updates.


  • Provide coverage support to extent order management team and contract team.


  • Attends production and sales meetings as prepared to report the order status with clients and stake holders.

Senior Officer

Wipro Technologies
  • Creating SOP to document the process flow in the Project.


  • Creating sales order, Inquiry, Quotation and handling rush order for priority customer Using Transaction code Such as(VA01, VA03, IH10,VA02) in Sap.


  • Ensure backlog (orders outstanding) is managed efficiently with no past due status. Manage and input all sales order timely to ensure on-time delivery, Also resolve all issues relating to order fulfillment.


  • Invoice Processing, creation of new customer account.


  • Interacted with the UK clients & application teams on regular basis for gathering the project requirements, reviewing & accepting them.

Process Associate

Tech Mahindra
  • Reduced errors in data entry by maintaining strict attention to detail and thoroughness.


  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.


  • Having significant Experience on how to investigate and handle the problems& error which happened to customers while Creating sales order& Order fulfillment.


  • Maintain all published SLAs for order processing and fulfillment Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process.

Advisory Consultant

Concentrix
  • Increased client retention rates through ongoing engagement efforts focused on addressing specific needs and concerns.


  • Order Booking of LOBs which includes Hardware, Software, Cloud and Micros.


  • Experience in Purchase order creation which is requested by customer from uber with the help of following the Sop's and maintaining the regular follow-ups for the effective process compliance.


  • Maintaining strong customer experience levels by resolving escalated problems across all feature team areas.


  • Delivered high-quality presentations to effectively communicate findings and recommendations to key stakeholders.

Education

Bachelor of Science - Computer Science

Andhra University
Visakhapatnam
04.2001 -

Skills

  • SAP SD

    • undefined

    Accomplishments

    • Supervised team of 8 New Hires Providing them Training.


    • R & R award for top performer in both productivity & Accuracy in 2022& 2023.


    • Received "3" Spot Awards for Best Performance in working on Critical Task with Successful Implementation of Project& Product Testing.


    • Received timely appreciations from the Clients & Management for successful Project Implementation.


    • Collaborated with team of 6 Members in the development of SAAS Based Project.

    Timeline

    Bachelor of Science - Computer Science

    Andhra University
    04.2001 -

    Senior Sales Operations Analyst

    Juniper Networks

    Senior Order Management Analyst

    VMware

    Order Management Analyst

    Genpact

    Senior Officer

    Wipro Technologies

    Process Associate

    Tech Mahindra

    Advisory Consultant

    Concentrix

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