Anu Raphel
Sales Executive
Bengaluru,KA
Summary
Sales Professional with over 10 years of successful experience in Sales and Administration. Recognized consistently for performance excellence and contributions to success in Hotel and Real Estate industry. Strengths in Negotiation and Upselling backed by training in Commerce.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Head - Sales and Administration
Dr Pillai
Mumbai, Maharashtra
10.2017 - 01.2021
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared cash deposits up to Rs 5 Lac with zero discrepancies.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Sales Representative
Accor
Mumbai, Maharashtra
10.2013 - 09.2017
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Resolved all issues efficiently and enhanced customer satisfaction ratings from 4 to 9.
- Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
- Communicated with customers to understand needs and recommend appropriate solutions.
Sales Associate
Sutherland Global Services
Kochi, Kerala
01.2010 - 09.2013
- Served customers by selling products and meeting customer needs.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team effort by accomplishing related results as needed.
Education
High School Diploma -
St Joseph Convent
ValsadBachelor's of Commerce - Commerce
Netaji Subhash Chandra Bose
ValsadCertification in International Montessori TTC
National Child Development Council
Kerala 06.2016 - 05.2017
Skills
General management and administration
Timeline
Head - Sales and Administration
Dr Pillai
10.2017 - 01.2021
Certification in International Montessori TTC
National Child Development Council
06.2016 - 05.2017
Sales Representative
Accor
10.2013 - 09.2017
Sales Associate
Sutherland Global Services
01.2010 - 09.2013
Bachelor's of Commerce - Commerce
Netaji Subhash Chandra Bose
High School Diploma -
St Joseph Convent
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