Travel
Anubhav Bali
Hospitality
New Delhi
Summary
Determined & Energetic management professional with background in hospitality and business commerce. Diligent team player committed to providing exceptional guest services with experience in managing large teams, individual and group bookings and resolving common customer service issues.History of driving company growth through increased customer reach and exceptional quality of service..
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Hotel General Manager
Hotel Aman Palace
Jammu
03.2019 - Current
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Fostered safe lodging environment with reliable and effective security services.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Business Associate
Tech Mahindra
Chandigarh
10.2018 - 01.2019
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Verified work aligned with service levels agreed and client requirements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
MBA - Tourism & Hospitality Management
Chandigarh University
Chandigarh 08.2021 - 05.2023
Bachelor of Commerce -
University of Jammu
Jammu 05.2015 - 04.2018
Skills
Clear communication skill
Office and staff streamlining
Policy and procedure adherence
Guest experiences
Brand Management
Strategic planning and analysis
Interpersonal communications
Teambuilding
Accomplishments
- Supervisor
- Managing budgets, maintaining statistical andfinancial records and ensuring compliance withhealth and safety legislation and licensing laws
- Responsible for daily operations of the Hotel
- HOTELAMANPALACE,JAMMU
- MARCH 2019 TO
- JULY 2021
Certification
Best NCC Cadet Award
Additional Information
- PRESENT ANUBHAV BALI , Guest Services Associate (Intern) F&B service (Bar, IRD and Restuarant)
Interests
Music
Videography
Timeline
MBA - Tourism & Hospitality Management
Chandigarh University
08.2021 - 05.2023
Hotel General Manager
Hotel Aman Palace
03.2019 - Current
Business Associate
Tech Mahindra
10.2018 - 01.2019
Bachelor of Commerce -
University of Jammu
05.2015 - 04.2018