Anubhav Singh
Banking Professional
CHITRAKOOT
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
4
4
years of professional experience
4
4
Certifications
9
9
years of post-secondary education
Work History
Customer Relationship Officer
Bandhan Bank
Chitrakoot
01.2023 - Current
- Assisted in developing departmental goals aligned with company's overall objectives, leading to better performance metrics across board.
- Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
- Improved customer satisfaction by addressing and resolving their concerns in timely manner.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
- Increased customer loyalty through development of personalized relationships with clients.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
Personal Banker
Yes Bank
Pratapgarh
02.2022 - 01.2023
- Participated in regional meetings focused on sharing best practices and driving continuous improvement within retail banking sector.
- Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
- Analysed customer feedback to identify opportunities for enhancing client satisfaction, implementing improvements accordingly.
- Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank's interests.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Increased new account acquisitions through effective cross-selling of bank products and services.
- Conducted regular audits to ensure compliance with bank policies and regulatory requirements, maintaining low error rate throughout tenure.
Teller
Axis Bank
Chitrakoot
09.2020 - 01.2022
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Fostered positive banking experience, helping customers with account management and service selection.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
POST GRADUATE DIPLOMA IN BANKING SERVICES - BANKING AND FINANCE
Amity Global Business School
Noida 12.2019 - 12.2020
Bachelor of Engineering - Computer Science & Engineering
Prof Ram Meghe Institute of Technology & Research
Badnera, Amravati, Maharashtra 09.2011 - 08.2015
Intermediate Education - Science
CHITRAKOOT I C KARWI
Chitrakoot 01.2008 - 05.2010
High School - Science And Arts
B B S V M H S S KARVI
Chitrakoot 07.2006 - 01.2008
Timeline
Customer Relationship Officer
Bandhan Bank
01.2023 - Current
Personal Banker
Yes Bank
02.2022 - 01.2023
Teller
Axis Bank
09.2020 - 01.2022
POST GRADUATE DIPLOMA IN BANKING SERVICES - BANKING AND FINANCE
Amity Global Business School
12.2019 - 12.2020
Bachelor of Engineering - Computer Science & Engineering
Prof Ram Meghe Institute of Technology & Research
09.2011 - 08.2015
Intermediate Education - Science
CHITRAKOOT I C KARWI
01.2008 - 05.2010
High School - Science And Arts
B B S V M H S S KARVI
07.2006 - 01.2008
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