Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nandini A

Thiruvnanthapuram

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Relationship Officer

HDFC Sales PVT Ltd.
Trivandrum
02.2019 - Current
  • Resolved customer complaints through effective communication and support.
  • Processed customer orders using company-specific software systems.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to improve service delivery strategies.
  • Educated customers about product features and benefits effectively.
  • Provided feedback to management on customer service trends and issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Branch Relation Executive

SBI CARDS Services & Payment Services
Trivandrum
12.2017 - 07.2018
  • Collaborated with stakeholders to enhance customer service protocols and processes.
  • Developed and implemented strategies to increase executive efficiency.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.

Education

Master of Commerce - Finance

University of Kerala
Trivandrum
04-2021

Bachelor of Commerce - Finance

University of Kerala
Trivandrum
04-2017

Higher Secondary - Commerce

Board of Public Examinations, Kerala
Trivandrum
03-2014

Skills

  • Customer relationship management
  • Customer education
  • Data entry
  • Product education
  • Team coordination
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Feedback analysis
  • Administrative support
  • Multitasking and organization

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Elementary (A2)
A2

Timeline

Customer Relationship Officer

HDFC Sales PVT Ltd.
02.2019 - Current

Branch Relation Executive

SBI CARDS Services & Payment Services
12.2017 - 07.2018

Master of Commerce - Finance

University of Kerala

Bachelor of Commerce - Finance

University of Kerala

Higher Secondary - Commerce

Board of Public Examinations, Kerala
Nandini A