KUMAR ANUBHAV

CTK (Centralized Time Keeping) Amazon

• Development center, RESPONSIBILITIES:

• Supporting central time keeping team which

supports many new time and attendance

solutions for amazons growing business

• Handling people portal

• Handling HR help desk through email, in -bound /

out – call and Chats

• Have been working on US Process

• Case Management for Indian Employees

• Receive and log all queries received through

phone and email in Panorama/Trouble Ticketing

tool

• Responding to inquiries regarding policies and

• programs including benefits, attendance etc

• Adhere to defined processes and ensure delivery

• in accordance with set quality standards.

• Innovative with a commitment to change and process improvement

• Integrity and discretion in dealing with sensitive

• information and ensure data privacy at all times

• Take ownership for query resolution and

• Providing Training to newly joined employees

• Handling Inbound and Outbound calls for internal employees via Panorama
• Documentation Review for approval / denial
• Payment Processing for Covid Pay
• Case Management for different countries (India, USA, and Philippines).
• Contract Tracing for the Covid affected employees to maintain the safety of other employees