Roshini Sunil Meledath
Bangalore
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. We have been responsible for managing payroll processes, ensuring accurate and timely payment to employees, handling payroll related queries and staying updated on the relevant laws and regulations. Additionally we also assist in payroll system implementation, troubleshoot payroll related issues and collaborate with other HR team members to streamline processes and maintain data integrity.
Overview
5
5
years of professional experience
Work History
Senior Associate - HR - MyHR-CTK
Amazon HR Services Pvt Ltd
Bengaluru
09.2021 - Current
- Review work of junior associates, Identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
- Worked with a team of senior PXT employees in creating a best-in-class employee experience.
- Support employees across a broad range of human resources, benefits and payroll topics.
- Develop suggestion for improvement to maximize value of resources. Adhere to strict confidentiality standards.
- Processed staff expense claims methodically, enabling swift payment in line with the payroll deadlines.
- Collaborated with HR to effectively manage absence reporting, updating staff payments accordingly.
SWAT - Subject Matter Expert Associate
Amazon Customer Service Pvt Ltd
Coimbatore
07.2019 - 09.2021
- Provide functional and technical support for resolution of customer problems, incidents, issues, requests and queries.
- Explaining policy implementation to fellow team members.
- Providing feedback to the project team throughout creating, testing, and rollout of the feedbacks received.
- Service Level Agreements and department's products key performance requirement.
- Demonstrated understanding of the customer's business needs or market and maintained high customer satisfaction rating.
- Provided analytical support for new product development and programme implementation.
Education
BE - Computer Science Engineering
Gopalan College of Engineering
Bengaluru08-2018
Pre-University - PCMB
Jyoti Nivas Pre-University College
Bengaluru04-2014
10th Grade -
Sacred Hearts Girl's High School
Bengaluru04-2012
Skills
- Training and Development
- ADP Payroll
- Leave Management
- Human Resource Development
- Payroll Administration
- Payroll Services
- Payroll Processing
- Problem Solving
- People Management
- Employee Relationship Management
Hobbies
- Music
- Book Reading
- Learning Languages
- Exploring Diverse Cultures
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odiya
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Senior Associate - HR - MyHR-CTK
Amazon HR Services Pvt Ltd
09.2021 - Current
SWAT - Subject Matter Expert Associate
Amazon Customer Service Pvt Ltd
07.2019 - 09.2021
BE - Computer Science Engineering
Gopalan College of Engineering
Pre-University - PCMB
Jyoti Nivas Pre-University College
10th Grade -
Sacred Hearts Girl's High School
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