Anudeep Gampa

• Investigated over 100 fraud cases monthly, achieving approximately 98% resolution accuracy.
• Reduced undetected fraud cases by 25% through enhanced transaction-risk scoring models.
• Conducted thorough merchant account reviews, identifying anomalies and escalating high-risk cases.
• Performed KYC onboarding reviews using CDD/EDD frameworks for validation of CIP documents.
• Executed SDN and OFAC sanctions screenings to ensure compliance in client onboarding workflows.
• Drafted SARs with detailed analyses and investigative conclusions for jurisdictional compliance.
• Analyzed transaction logs and proof-of-delivery documentation to resolve chargebacks effectively.
• Led weekly QA meetings, ensuring 100% SLA adherence and audit readiness for deliverables.

Troubleshot network issues affecting Parallels Desktop functionality, ensuring seamless performance.

Installed and trained users on Parallels Desktop for Mac systems, improving software adoption.

Performed remote installations of Parallels Desktop on customer Macs, enhancing user experience.

Executed SQL queries to analyze software performance, delivering tailored solutions to clients.

Integrated printers with Windows gaming software to improve compatibility and usability.

Facilitated product upselling and managed invoicing processes for client purchases.

Gathered technical report data, addressing critical issues efficiently.

Developed comprehensive documentation for troubleshooting and system configurations.

Resolved technical and billing issues for Telstra customers through incoming chat interactions.

Assisted customers in troubleshooting network and internet connectivity issues.

Diagnosed router problems to restore service promptly.

Logged queries in trouble ticket tool to improve tracking and reporting efficiency.

Collaborated with cross-functional teams to streamline project workflows.

Supported project managers by monitoring progress and resolving emerging issues.

Managed team resources by assigning tasks and ensuring deadlines were met.

Delivered Level 3 technical assistance to UK retail, hospitality, fashion, and cash-and-carry clients.

Provided technical support for software and hardware issues across various platforms.

Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.

Resolved complex technical problems through root cause analysis techniques.

Executed chip and pin integrations for Verifone, Yes-Pay, Payment Sense, Barclay, and Clear Accepts, enhancing transaction processing capability.

• Collaborated with .NET developers on various integrations such as Sage and online ordering systems.
• Conducted SQL operations to manage databases effectively and enhance performance.
• Streamlined reporting management processes, improving clarity and accessibility for monthly and yearly client needs.