ANUJ ARORA
Noida
Summary
Accomplished Deputy Manager & Cluster Manager with extensive experience in retail management, currently overseeing four Snapdeal Offline Stores in Visakhapatnam and Hyderabad. Proven track record in enhancing customer satisfaction, optimizing profitability, and developing effective store strategies. Demonstrated expertise in staff recruitment, training, and operational budget management. Previous roles include Store Manager at Vishal Mega Mart and J-MART Store, where key responsibilities included stock control, sales forecasting, and performance reviews. Notable skills include SAP proficiency, sales target delivery, and team leadership. Career goal: to leverage extensive retail management experience to drive operational excellence and customer satisfaction in a senior leadership role.
Overview
13
13
years of professional experience
Work History
Deputy Manager & Cluster Manager
Stellaro Brands
Visakhapatnam
08.2022 - Current
- Taking Care of 4 Stores currently in Visakhapatnam and Hyderabad
- Analyzing the top sellers and try to keep in stock at store level
- Ensuring high levels of customers’ satisfaction through excellent service and Maximum conversion
- Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
- Working on buying trends, customer needs, profits etc
- Maintain store staff by recruiting, selecting, orienting and training employees
Store Manager
Vishal Mega Mart
04.2017 - 07.2022
- Company Overview: By Airplaza Retail Pvt Ltd
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff by recruiting, selecting, orienting and training employees
- Maintain and handle store staff (around 40 people, including senior and junior level) job results by coaching, counselling and disciplining employees, planning, monitoring and appraising job results
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts, maintaining inventories
- Timely reviews on a Daily/weekly & monthly basis to review the performance
- Streamlined the backend operations, channelized the supply
- By Airplaza Retail Pvt Ltd
Store Manager
J-MART Store
11.2016 - 04.2017
- Company Overview: R.J Corp
- Manage stock levels and make key decisions about stock control
- Analyze sales figures and forecast future sales
- Analyze and interpret trends to facilitate planning
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensure standards for quality, customer service and health and safety are met
- R.J Corp
Team Leader
EASYDAY Store
06.2012 - 09.2016
- Company Overview: BHARTI WALMART
- Strategizing & formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales and studying trends
- Ensuring attractive merchandise display & overall store layout
- Ensure interior and exterior of store is maintained to company standards
- Ensuring the adherence to SOPs in Store and Execution of processes at store as per direction got from leaders Process implementation department
- Ensuring the timely execution of orders at stores for both DC & DSD Also working on reducing dumps in F & V
- BHARTI WALMART
Education
M.B.A - Finance and Marketing
Maharshi Dayanand University (M.D.U.)
Rohtak, Haryana01.2011
B.Com. -
Maharshi Dayanand University (M.D.U.)
Rohtak, Haryana01.2009
12th -
Shiksha Bharti Sr. Sec. School
Rohtak, Haryana01.2006
10th -
Shiksha Bharti Sr. Sec. School
Rohtak, Haryana01.2004
Skills
- Confident and ready to accept challenges
- Fast learner with a positive attitude toward learning
- Good understanding of IT-related concepts
- Enjoy working in a team
- Public Relations
- Team Management
- Sales Planning
- Visual Merchandising
- Time Management
Profilesynopsis
- Developed and maintained strong relationships with suppliers to ensure timely delivery of products.
- Created weekly and monthly reports to track store performance and identify potential issues.
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency.
- Streamlined store processes and procedures, resulting in an increase in employee productivity.
- Possesses thorough academic knowledge in Public Relations and Retail Management, Marketing (digital media, analytics, product and branding), business development and client servicing.
- Works in Sales/Operations/Supply Chain/Merchandising/Category Management/Promotional Planning/Client Relationship/Management.
Languages
- English
- Hindi
- Punjabi
Professional Highlights
- Successfully led the store to achieve the 'Top Performing Store' award within the region for two consecutive years.
- Implemented a new training program that reduced employee onboarding time by 40% and improved overall staff efficiency.
- Developed a customer loyalty program that increased repeat customer visits by 22%.
- Achieved highest sales among the entire district in 2022.
- Won PB (Private Brand) ka bad shah contest - highest sales for private brands in 2021.
- Received Best visual merchandising award in 2021.
- Store received Best customer service award in 2022.
Personal Information
- Father's Name: Mr. Kundan lal Arora
- Date of Birth: 12/02/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Deputy Manager & Cluster Manager
Stellaro Brands
08.2022 - Current
Store Manager
Vishal Mega Mart
04.2017 - 07.2022
Store Manager
J-MART Store
11.2016 - 04.2017
Team Leader
EASYDAY Store
06.2012 - 09.2016
M.B.A - Finance and Marketing
Maharshi Dayanand University (M.D.U.)
B.Com. -
Maharshi Dayanand University (M.D.U.)
12th -
Shiksha Bharti Sr. Sec. School
10th -
Shiksha Bharti Sr. Sec. School
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