Anuj Kant
Gautam Budda Nagar
Summary
An enthusiastic candidate with 3 years of diverse experience in operations, property management, vendor management, customer support, and sales. Proven track record as a Program Manager and Customer Experience Manager, delivering exceptional results in managing properties, enhancing customer satisfaction, and driving operational efficiencies.
Overview
7
7
years of professional experience
Work History
Program Manager
Zolostays Property Solutions Pvt Ltd.
2022.01 - Current
- Results-driven Program Manager with extensive experience in co-living spaces
- Expertise in P&L planning and management, driving profitability
- Skilled in planning, execution, and managing daily operations
- Strong background in vendor management and IT support
- Experienced in utility management and training new employees
- Proven ability to improve operational efficiency and customer satisfaction
- Adept at budget management, risk management, and ensuring compliance
- Strong leadership and team management capabilities
- Excellent communication and stakeholder management skills
- Experienced in strategic planning and process improvement
- Proven track record in performance monitoring and enhancing team productivity
- Strong analytical skills for data-driven decision-making
- Demonstrated ability to handle multiple projects and priorities simultaneously
- Built teams to address project goals and objectives for multiple projects.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Customer Experience Manager
Zolostays Property Solutions Pvt. Ltd.
2021.01 - 2021.12
- Managed a portfolio of 20+ properties, overseeing an inventory of 1600+ beds
- Delivered timely resolution of support tickets within established TAT
- Facilitated strategic meetings with city heads and the associate director
- Supervised and managed a team of 30+ employees, ensuring seamless daily operations
- Demonstrated proficiency in all employee roles to maintain operations during absences
- Led corporate relations initiatives, enhancing business partnerships
- Conceptualized and implemented innovative ideas, driving operational improvements
- Conducted comprehensive audits across Noida properties to maintain CRM hygiene
- Resolved customer queries and complaints promptly, adhering to TAT guidelines
- Ensured timely rent collection and smooth onboarding of customers with zero errors
- Increased revenue through effective upselling to existing potential customers
- Maintained high levels of customer satisfaction and retention
- Managed email communications and issue escalations from tenants
- Coordinated BTL activities to enhance property occupancy rates
- Ensured seamless onboarding, incentive distribution, and accurate payouts for blue-collar staff
- Monitored and tracked operational activities across the Noida region
- Oversaw procurement, vendor management, and timely bill submissions (electricity, water, wifi, sim cards)
- Managed housekeeping materials inventory for all Noida properties
Hub Manager
Zolostays Property Solutions Pvt. Ltd.
2019.10 - 2020.12
- Cold calling for prospect leads
- End to end inside sales management from lead generation to lead conversion for all noida properties
- Property management for given properties
- Resolution of customer queries within given TAT
- Generating Prospective leads through various online platforms like magic bricks, olx , facebook, No broker etc.
- Performing BTL activities to generate leads.
- Evaluated employee performance through close observation and performance rubrics
- Initiated workplace improvement programs for increased service efficiency
Kitchen and Store manager: Central Kitchen
Oyo Rooms, Noida
2018.07 - 2019.06
- Complete inventory management and service delivery for the kitchen serving to the properties across the locality
- Managing the workforce with various multiskilled workers
- Maintaining data for the food and cutlery delivered to different rooms across the properties
- Coordinating with the billing desk team for the final invoice creation and collection from the customer for the services Provided throughout the tenure of stay.
Customer care executive
Ecogent services Pvt Ltd.
2017.11 - 2018.01
- Mananging various customer issues and escalations through inbound calls
- Providing resolution within the given TAT
- Managing customer satisfaction and retention
- Reducing the TAT for services to the best
- Upselling to the existing potential customers.
Education
Bachelor of Science - Science Education
Mahatma Jyotiba Phule Rohilkhand University
Bareilly06.2020
Skills
- P&L Management
- Operational Planning and Execution
- Vendor Management
- IT Support
- Utility Management
- Employee Training
- Budget Management
- Process Improvement
- Team Leadership
- Strategic Planning
- Data Analysis
- Performance Monitoring
Accomplishments
- BSC, 2020, Mahatma Jyotiba Phule Rohilkhand University
- 12th (CBSE), 2017, SR International School
- 10th (CBSE), 2013, Baal Vidyapeeth Ram Nagar Road Aonla Bareilly
Hobbies and Interests
- Current affairs
- Gaming
Playing Video Games
I enjoy playing video games because they provide a great way to unwind and relax after a busy day. They offer a form of escapism and allow me to immerse myself in different worlds and stories.
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Program Manager
Zolostays Property Solutions Pvt Ltd.
2022.01 - Current
Customer Experience Manager
Zolostays Property Solutions Pvt. Ltd.
2021.01 - 2021.12
Hub Manager
Zolostays Property Solutions Pvt. Ltd.
2019.10 - 2020.12
Kitchen and Store manager: Central Kitchen
Oyo Rooms, Noida
2018.07 - 2019.06
Customer care executive
Ecogent services Pvt Ltd.
2017.11 - 2018.01
Bachelor of Science - Science Education
Mahatma Jyotiba Phule Rohilkhand University
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